We've figured out that when any ink cartridge is low, it doesn't print out incoming faxes. I'd like to know why we keep going through colored ink cartrdridges when the faxes & copies are only in black & white. Even though we solved this issue, we are still having problems getting consistent faxes. We have had our connections and phone lines checked.
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Usually, faxes are temporarily sent to the printer's memory when one of the cartridges' ink level is not substantial for printing at the instance of receiving the fax. When this happens, try to replace the cartridge(s), *without navigating away from the message "fax sent to memory", by opening the printer cover and replacing the low-ink or empty cartridge(s). After the new cartridge is installed, close the printer cover and press the OK button. Your printer should then print the fax stored in the memory. *Make sure not to navigate away from the "fax sent to memory" message, otherwise, data will be lost.
When an incoming fax is stored temporarily in the printer's memory, chances are, one of your cartridges has low ink level. To retrieve stored faxes, current state of printer must be on the instance when the fax is temporarily sent to printer's memory. Replace your low-ink cartridge without navigating away from the Fax function. Once you have replaced the cartridge, press Ok button to continue printing the fax.
This temporary storage of fax may happen when one of your cartridge is detected low ink level. Try to replace your low ink cartridge. Sadly, if you have navigated away from the fax menu after inserting a new cartridge or clearing the message, you may lose the fax. You can try to have the sender resend the message. When this problem happens again, just replace your cartridge without turning off your printer. Once inserted, accept the incoming fax message to print it.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
Hi, Check to make sure the ink is coming out of the cartridge as this often takes some coaxing with a new one. Take the cartridge out of the printer and dab the print head on a piece of paper and check to see if the print head leaves a mark on the paper. If you see 2 stripes on your paper it means the cartridge is okay. On the other hand, if there is no ink mark left on the paper it means that the ink is not flowing freely from the print head. In this case, fill a saucer or old coffee mug with hot water and place the cartridge in the water so that only the print head is submerged. Leave it for a few minutes and then dab it on the paper again to see if the ink is flowing. Please let me know if this is not what's causing the problem. Best wishes, Graemevm
You can't move to another planet unless you take me with you!
A couple questions, please.
Can you make a copy?
Did you replace the cartridge with a NEW HP branded cartridge?
BTW I've never left the States, but if I did NZ is the first place I want to see. Is it as great as I imagine it?
Let me know the answers to the first 2 questions anyway