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you did not giver manufacturer, model and year, it is not possible therefore to give detailed info what to do - for future references - do provide these "little" details, telepathy is overrated and usually do not work...
from your description can be several causes of that, one of them is motherboard fault, another will be actuator and third can be mechanical fault within lock or with hinge... make your pick...
Try to feel the temperature of water inside the dishwasher. If it is normal room temperature for the hot wash cycles then it is likely the heater is faulty. It is not easy to replace unless you have good experience with repairing dishwashers.
I have experienced this problem before and it turned out to be the main control board in the console. Not a cheap fix, either. The control boards are not serviceable, and can run over $100. Sorry, I hope I was of some help.