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have you replace the Transfer belt.??? It also has a transfer roller for yellow. (Called First Transfer) since it is transferring yellow off the drum. You have replaced the yellow image unit???? 2nd transfer is to the paper!!!
in the print out alone you can already know what print head is no working properly like missing color. if cleaning is not solving the issue this purging the print head. just read the user manual for the instruction
Well, first off, are the alignment, and nozzle check sheets looking good? If not, then work on that. If so, then we have a problem. Try creating a test sheet in Word. Make red, yellow blue & black text and see if anything else prints wrong. Get back to me!
1) In the Applications Menu on your copy screen there should be a option to turn on or off a background color fill. Turn it off and try. If it still comes out try hitting panel reset. If this doesnt work.
2) You have a bad Image Unit. Change the yellow image unit.
3) You may also have a bad write unit. Pull out the four write units and check the yellow write unit. It may have gone bad in which case it needs to be replaced.
What photo program do you use? Is the yellow background on all Word doc's? You should check WORD go to the Format|Background make sure
"no fill" is selected. You should also check your print properties in control panel and any special program DELL uses. Make sure there isn't some custom setting that is printing the yellow background.
Let me know what happens.