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Hi, Remove the jammed
paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for
tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers
and make sure they are dry. Keep printer unplugged for about 2 minutes and
replug and try a test print. Also make sure that you have waited long enough
for the printer to heat up before giving a print job. Finally, it could be an issue with the paper
sensor. If this is the case, you will probably have to take the printer in for
Unplug the power cord and while doing that make sure printer is powered on i mean do not turn off the printer using the power button. When you unplug the power cord than press and hold the power button for 30 seconds. Than release the power button and connect the power cord and then try to print.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this, is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
I have this printer with the same problem , worked fine for 1 year, printed over 1600 pages total ( according to the built in HP program that records how many pages I printed and how many times I used the printer) then it stopped printing. The ink cartridges are new, the software is fine, and it says ink levels are good. It physically goes through the motions of printing, loads the paper, makes all the normal sounds it used to and pushes out the paper when it's done - but the page is blank. I did some surfing and read some info that some HP printers are pre-programmed to stop certain functions so you buy a new printer. I know that might sound crazy. How long have you had the printer and how many pages do you think you printed?