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On some laptop machines there is a switch on the pad you just have to push to activate the touch pad. If the touch pad is not activated, your using an external mouse instead unplug the external mouse because it is conflicting maybe some laptops you can use both the pad and a external USB mouse at the same time. If this does not activate the pad then you may have to go to dell.com and download the mouse pad driver again for your make and model. More than likely either way this will fix the issue for you. John
You will have a push button just above the touch pad, if you push that button it will activate the touch pad... Alternatively you will have the touch pad symbol printed on one of the function keys (f1 to f12), if you presss the "fn" and corresponding function key it will activate the touch pad...
That must be a hardware problem. Your touch pad need to be replaced with a new one. If your phone still covered with manufacturer warranty, you can have it repair free of charge. But if not, you can bring it to any phone repair shop to fix it.