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Please try these: Under device manager, click on wireless LAN then select uninstall or properties-driver tab-uninstall. Then restart your laptop. If this is not possible, Using a different laptop, please go to pcsupport.toshiba.com or support.toshiba.com - downloads - portables - select model - show results - downloads - then please click on the latest wifi driver - download. Please select save and save that driver to a disc then run it in your laptop. Restart laptop then hope it works. Thank you.