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Ms. Padilla, you need to enter the menu settings in your television, should be a menu button on you tv set. Once in menu go to picture or scroll through the menus untill you find caption, once you locate that you can turn the subtitles off.
I have direct tv, and had the same problem. After an hour on the phone with the worthless tech, I gave up. Finally I figured it out. First of all do you have closed caption problems or is it "subtitles". mine turned out to be direct tv subtitles, not closed caption. I hit the yellow button on the direct tv remote, and presto. Subtitles was set to the on position. changed it to off, and what do you know. fixed.