This camera does not allow the user to actually turn off the optical zoom, but does allow the user to shut off the digital zoom. If you are talking about the digital zoom make sure it is turned on in through the menu system. As far as the optical zoom goes make sure you are not in playback mode. If this doesn't work you can try having the camera reset to the original settings every time you shut off the camera by choosing this option under the setup menu in playback mode. If none of this works have the camera looked at by an authorized service technician.
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