There is a repair center in NJ at:
41 Woodbine St
Bergenfield NJ 07621
ph 201-439-1700 [email protected] www.electra-craft.com
If you don't want to send it all the way there you can contact a local restaurant in your area that serves espresso, ask who they use for repairing their espresso machine, and ask the repair company to contact Electra-Craft for parts and fix it for you.
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This might sound silly, but are you sure the water tank is well snapped into place. A strange sound does occur when the water tank is empty, but if the water tank valve is not tightly in place, it might stop the water from going through.
You can contact the service center and find out exactly what is wrong and if they can just send you a part: Electra-Craft 41 Woodbine St Bergenfield NJ 07621 phone 201-439-1700 fax 201-439-1701 [email protected] www.electra-craft.com
Try opening the frothing valve by turning the dial and force water through it instead of steam by pressing the middle, coffee button. You may be experiencing vapor lock. Once the water comes through the steamer valve, turn the steamer knob off and release the coffee button. Then try the steamer button with the steamer dial open. This may do the trick.