I bought this(320 gb external hard drive WD) a month ago. I just have turn it on once. Now is not working. The light from the front a soon as I plug in the cable it turns on and goes off and that's it. I think this item has a malfunction or something. I want to return it to the store. I don't have the received. What can I do?
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Re: 320 wd external hard drive
It could be a faulty power adapter, or the control board inside the caddy is gone. If you have the warranty booklet contact Western Digital , they should register your product and validate the guaranty. If not go back to the shop the same if you pay with credit card for example, they can track your purchase.
If you do not get a replacement, well the most expensive part of your device is the Hard disk, and if you are lucky, and dont keep turning it on and off it should still be ok. In this case buy a replacement caddy enclosure for your hard drive, they start from $10. Buy a good one for $25. There are two kinds, pata and sata, I think yours is sata, check it out.
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Please try to plug it into another USB port. There is a chance that your port could be faulty. If its not with the port, try to assign the drive letter if you are using windows. You have to right click on the My Computer icon, select Manage. Once on Computer Management, select Disk Management. Locate your WD drive and right click again. Finally, click on the Assign Drive Letter and follow the wizard.
Any external storage device has three major parts:
* USB cable
* USB-to-disk-drive adapter
Try a different USB cable.
Disconnect the disk-drive from that adapter, and connect the disk-drive as a "slave" disk-drive in a desktop computer, and see if you can read the files, which implies that the adapter is the part that has failed.
If you cannot read from the disk-drive, check its WARRANTY status. W.D. will replace it, if the warranty is still valid.
Otherwise, W.D. has a "Customer Loyalty" program: find the serial-number of your unit, access their web-site, and purchase another W.D. external storage unit, at a significant discount, by citing the serial-number.
Or, if the adapter is OK, then replace the disk-drive by a new one, and close-up the casing, to create a "revived" external storage device for your use.
You must initialize first. OK plug it in, to to My Computer Icon, Right Click on it & and click MANAGE, window will open, RH side, now go down to Disk Management, click in that... Now find your drive and initialize it, Now you will be able to, if your drive is OK, Format, NTFS is best.
From what you've described, it sounds like you have an external drive, rather than an internal. A clicking noise generally emplies hard drive failure, but sometimes the problem could be the actual USB cable. Have that switched and if the problem persists, try running WD's diagnostic software for any fatality. This will only work if the drive is visible in disk management (not necessarily my computer).