Question about Arris SURFboard SBG900 (49402201900) Modem

1 Answer

WINDOWS VISTA - CAN'T SET UP LAN: SOFTWARE NOT COMPATIBLE?

I have successfully used this modem for wireless connections to my laptop with windows vista, however one application I want to run requires the faster, more consistent LAN connection.

I've tried to install the disk, but it comes up with this message:

Contact Motorola Inc for support
This problem was caused by a compatibility issue between this version of Windows and SURFboard SBG900. This program was created by Motorola Inc.
Recommendation

Contact Motorola Inc about upgrades or other possible solutions to help make this device compatible with this version of Windows.
Motorola Inc
Which version of Windows am I using?
You are using Windows Vista.
Can anyone tell me how to move forward with this? I really need to get my LAN connection sorted out and have no other option but to use Vista. As I said, I am confused because I have been using the it wirelessly for months. I'm a bit of a luddite so easy peasy instructions would be gratefully received!

Many many thanks,

Jo

Posted by iothebe on

  • Anonymous Sep 08, 2008

    I can not installed the AutoCad 2006

    When me try to install the computer say me: Try te fixed the problem.

  • r_marmon Nov 20, 2008

    I am having the same problem with Vista and SBG900

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1 Answer

promaxus

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I don't see Vista listed in the SBG Manual, but they do list several windowS OS versions. Looking at Windows 2000 for an example, you basically need to go into the control panel and make sure TCP/IP is configured correctly.

If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.
If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is
displayed:

In both cases, the box next to Internet Protocol (TCP/IP) needs to be selected.

If you need the steps in selecting the network component type let me know and I'll try to post those steps also.

Posted on Mar 24, 2017

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5 Related Answers

Anonymous

  • 167 Answers

SOURCE: Motorola modem SBG900

you must define DNS and Gateway!!! Go on My Network Places, right click, again right click on your network, select properties, TCP/IP and in there enter needed IP addresses!!!

Posted on Jan 25, 2008

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Anonymous

  • 107 Answers

SOURCE: Moto modem to Linksys wireless router

You have to reset the modem from behind (little pin hole) with the modem and router not connected via ethernet, the let it restart and reset the router after both are reset connect the ethernet cable between them.

Posted on Dec 09, 2008

Anonymous

  • 31 Answers

SOURCE: Wi-Fi isn't working

This could be a duplex issue. When you log into the belkin does is assign you an IP address? Have you used a ballpoint pen to reset the EMTA since you have connected the router?

Posted on Apr 09, 2009

Anonymous

  • 1 Answer

SOURCE: I can't install modem drivers

http://broadband.motorola.com/consumers/support/default.asp?supportSection=DiscontinuedProducts Vista Drivers http://broadband.motorola.com/consumers/products/SB5100/downloads/542708-001-install-utility-b.exe *** Readme for Motorola SURFboard USB v2.4.1.7 Drivers *** Motorola USB Driver Package for v2.4.1.7 (542708-001-install-utility-b.zip):These drivers provide support for the following operating systems and devices. The Motorola SURFboard USB v2.4.1.7 driver files in this release support thefollowing model modems and eMTAs, including Euro-DOCSIS and International(i)variants for use with Windows 98se, Windows 2000, Windows Me, and for 32-bitversions of Windows XP and Windows Vista: SB4100 / SB4101 SB4200 SB5100 SB5101 SBG900 SBG940 SBG1000 SVG2500 SBV5200 Motorola recommends that systems running 64-bit versions of these operatingsystems use an Ethernet connection for the best performance and user experience. The USB driver files in this release also supports the following modems for64-bit versions of Windows XP and Windows Vista: SVG2500 SBV5200 All the above listed Operating Systems will report the USB driver file versionas v1.30.0.0 for this release. The USB driver set consists of five files: rndismpk.sys bcmndis.sys Motorola.cat NetMotCM.inf usb8023k.sysThese file names must not be changed for successful interaction with the PC. ***NOTE*** During the installation of the drivers, Windows may pop up a warningmessage; "Windows can't verify the publisher of this driver software". If thishappens, select the "install this driver anyway" option to complete theinstallation. "Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries."

Posted on Apr 15, 2009

Anonymous

  • 108 Answers

SOURCE: Connect Laptop to PC desktop which has cable connection.

YOU WILL NEED TO GET A WIRELESS ROUTER TO BE ABLE TO USE THE LAPTOP WIRELESS, iT IS A VERY EASY SET UP AND CONNECT THE DESKTOP WIRED AND THE LAPTOP WIRELESS TO A WIRELESS ROUTER.

Posted on May 06, 2009

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