Question about Xerox Phaser 8500/DN Printer
It displays error code 09,038,46:21303. I have removed the black ink, but the error is still there. Any solutions.
When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.
Posted on Apr 10, 2008
35 = Cyan
36 = Magenta
37 = Yellow
38 = Black
The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.
Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
Posted on Jun 10, 2009
Tips for a great answer:
When a printer error occurs, the Alarm lamp is lit orange. The number displayed on the LED indicates the type of error that has occurred. Check the error code displayed on the LED and take the appropriate action to correct the error.
E and number (error code) are alternately displayed on the LED of MP210 series.
Error E, 2:
Cause: The machine is out of paper. / Paper does not feed.
Solution: Reload the paper correctly and press the Black or Color button.
This sounds like to simple a solution. Make sure this is the correct error code and it is not followed by another number. If problem persists check that you have removed the protecftive material from the FINE cartridge holder. Unplug the machine from the power source for several minutes. Power up. Hopefully this corrects the problem.
If not, try checking the status of your ink cartridges:
1 Open the printer properties dialog box from Control Panel.
2 Click View Printer Status on the Maintenance sheet.
To confirm the FINE Cartridge information, click the Ink Details menu.
This my give further clues to any problem.
Trust this is helpful. :)
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