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OK, go to http://www.euro-pro.com/europro/faqdetail.aspx?modelno=to160l for model TO160L toaster oven or, if that is not the model number of your oven, enter model number (should be on the back plate of your oven: turn it around) into the box at the top left of the screen displayed when you use the address listed above. Good luck! alex bau.