Question about SanDisk Sansa e250 MP3 Player

1 Answer

Messed Up. When ever I turn on my SanDisk E250 a red box pops up that says "Refresh Database Fail" and everything that I had on it has been deleted. When I plug my SanDisk into my computer, on the mp3 player it says that it is connected but then I can't access it on the computer to remove or add songs. What is wrong with it?

Posted by confused144 on

  • confused144 Apr 09, 2008

    When I open the SanDisk Audio Firware Download it says searching for device connected to system and my SanDisk is connected but it can't find it.
    Should my mp3 player be in recovery mode while this is happening?

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1 Answer

paul proctor

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Hi what you need to do is put the mp3 into recovery mode to do this follow these instructions
1 with mp3 player off push hold/lock button to lock position(this is what you press to stop you pressing buttons when its playing it locks the buttons out) switch this to lock
2 press and hold rec button on left hand side keep holding down
3 whilst holding rec switch mp3 player on keep holding rec button untill it comes on it should now say recovery mode.

Dont do this whilst plugged into computer and dont plug into computer after its in recovery mode untill told to

once its in recovery mode got sandisk website and download the latest firmware once you have downloaded it onto your computer then open the file on your computer it will then talk you through the rest of the procedure this will solve your problem.

Let me know how you get on or if you need further assistance ok

Posted on Apr 09, 2008

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Sansa E250 Messed Up.

Use volume + method below

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
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Refresh database fail

Hi try this for me see if you can put your mp3 into recovery mode if it goes into recovery mode then i tell you what you need to do next ok follow these instructions
1. with mp3 off switch lock button to on position
2. press and hold rec button on left hand side
3 whilst holding down rec button switch mp3 on this should now be in recovery mode let me know if you get this far ok
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