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Posted on Apr 09, 2008
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TONER IS INSTALLED BUT PRINTER DOES NOT SEE - Office Equipment & Supplies

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  • 2 more comments 
  • Anonymous Sep 09, 2008

    toner is not installed properly

  • Sylvius Sep 11, 2008

    Hello,



    I have quiet same problem with my Brother HL-7050NDLT.

    I'm french so I will try to describe you this with my poor english level! (sorry)



    At first the screen show me that the toner is empty, and a few second later, it says that the toner cartdrige isn't well set.



    It happen when I replace the toner cartdrige, I have tried another toner ,another drum...But there 's no change.

    Hope someone could help me, thank you .

  • Anonymous Feb 16, 2009

    Toners are installed but printer does not see the toners.

  • sandyammen Feb 17, 2009

    My toner supply says it is low, so we installed a new cartridge. It still says that the toner is low.

×

1 Answer

Steve Allison

Steve Allison

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  • Master 5,569 Answers
  • Posted on Apr 09, 2008
Steve Allison
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You failed to give us the brand and model number.

In general, it can happen that a refilled cartridge is not recognized if the cassette uses a 'chip' to identify if the cartridge is an orginal or a refill.

It may also be necessary to pull the wall plug and allow it to remain without power overnight.
This will often reset a stubborn device that 'remembers' an error.

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Related Questions:

0helpful
1answer

How do I clear the "no waste toner box" message after resetting the drum on my Brother MFC-9440CN (the waste toner box is installed).
The message 'No Waste toner box' indicates the belt unit is not installed properly. To verify the belt unit is installed properly, follow the steps on this link:

https://help.brother-usa.com/app/answers/detail/a_id/76056/~/how-do-i-clear-the-message-no-waste-toner%3F

If the problem continues, the printer may need service. The printer has a one year limited on-site warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.



If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx
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Jun 16, 2019 • Brother Office Equipment & Supplies
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First machine on disply non geniune toner pliking red light.kyocera 1800.
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Apr 16, 2018 • toner Office Equipment & Supplies
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Installed toner cartridge samsung clx6200fx and it keeps saying install toner what is wrong
Did you get a Samsung toner cartridge or an off brand? Toner cartridges have small chips that tell the printer how much toner is left.. Not all of those chips will work correctly.
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Mar 28, 2016 • Samsung CLX-6200FX Printer
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Magicolor 3730DN toner not installed
I had something similar happen with a Magenta cartridge. My only option was to call Minolta. After hours on the phone they finally agreed to replace the faulty cartridge.

I suspect that from time to tame we receive a cartridge with a faulty chip.
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Aug 21, 2012 • Konica Minolta magicolor 3730DN Color...
0helpful
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Lexmark c534dn unsupported cartrige
This error message appears on the printer screen when the printer thinks the wrong toner cartridge is installed. To clear it or identify a service requirement, follow the steps below. NOTE: If you succeed in resolving the problem at any stage during the procedure, you not need to perform the remaining steps.
  1. Open the top front cover of the printer. If the display DOES NOT read Close cover or Insert cartridge, the 32 error is not caused by the toner cartridge and printer service will be required to fix the problem.

  2. Make sure the correct toner cartridge is installed for this printer model.
    1. Check Lexmark for a list of compatible cartridges for your printer.
    2. If the wrong toner cartridge is installed, remove it and install the correct one.
  3. If the correct toner cartridge is installed, it may not be seated correctly. To ensure that this is not the cause of the error, do the following:
    1. Turn off the printer.
    2. Reseat the toner cartridge.
    3. Close the lid.
    4. Power the printer back on and check the display.
  4. If reseating the toner cartridge does not clear the error message and the error started as soon as you installed this particular toner cartridge, the cartridge may be broken. You can check this as follows:
    1. Power off the printer and then reinstall the old cartridge. (You can also try a different new cartridge to see if that clears the error.)
    2. If the error does disappear, the problem may lie with this cartridge. Please contact the point of purchase, especially if the cartridge is brand new out of the box.
  5. If the error cannot be cleared by putting in a new toner cartridge or one that is known to be working, the printer may require service to fix the problem.
Read full answer
Feb 15, 2011 • Lexmark C534dn Laser Printer
1helpful
1answer

I have a Kyocera FS-2000D i've installed a new toner kit, but the printer is stuck on saying "please wait" adding toner.
Turn of the printer unplug and then turn back on.

Was the toner you installed a Kyocera toner or a after market toner? If it was an after market toner that could be your issue.
Read full answer
Feb 12, 2011 • Kyocera FS-2000D Laser Printer
0helpful
1answer

Replace toner clean printer command
If your Lexmark printer is displaying the message "replace toner clean printer," and you have already checked that the toner is full, there might be an issue with the toner cartridge or the printer's sensors. Here are some steps you can take to troubleshoot and potentially resolve the problem:
  1. Remove and Reinsert Toner Cartridge: Turn off the printer and open the front cover to access the toner cartridge. Carefully remove the toner cartridge and then reinsert it firmly into the printer. Make sure it is seated correctly in its slot.
  2. Check for Obstructions: Inspect the printer's interior for any paper jams, debris, or other obstructions that might be interfering with the toner cartridge or the printer's sensors.
  3. Check Toner Sensor: The printer has sensors that detect the toner level. Sometimes, these sensors can become dirty or malfunction. Locate the toner sensor (usually a small window or sensor on the toner cartridge) and ensure it is clean and not obstructed.
  4. Reset Printer: Turn off the printer, unplug it from the power source, and wait for a minute or two. Plug the printer back in and turn it on again. This can sometimes clear temporary errors.
  5. Check Toner Cartridge Contacts: Ensure that the contacts on the toner cartridge and inside the printer (where the toner cartridge makes contact) are clean and free from dirt or toner residue.
  6. Check Printer Settings: Verify that the printer settings are correctly set to recognize the installed toner cartridge. If the printer allows you to manually set the toner cartridge type, make sure it matches the actual cartridge installed.
  7. Update Firmware: Check if there are any firmware updates available for your Lexmark printer. Updating the printer's firmware may address known issues and improve printer performance.
  8. Try a Different Toner Cartridge: If you have access to another compatible toner cartridge, try using it in the printer to see if the issue is specific to the current cartridge.
Read full answer
Dec 16, 2009 • Kyocera FS-C5030N Led Printer
1helpful
1answer

Printer/Toner Problem
Sounds like it may be a remanufactured toner cartridge, and the 'reset lever' has not been installed or replaced. If you look at the side of the toner unit, you will see a sort of 'half moon' notch, that should have a white coloured lever within it. This lever is pushed backward when the cartridge is installed. So, on a new cartridge, it should be pushed forward (or towards the printer as you install it).
Note: This lever is not installed on the cartridge that the printer was shipped with (starter cartridge).
Read full answer
Mar 17, 2009 • Brother HL-2040 Laser Printer
0helpful
1answer

2430 DL Kon/Min laser, b&w only
Hey

in printer menu you have to look up some setting and tell the printer to continue printing when toner emty, you'll find it in gualiti menu or engie menu, i dont remember exactly.
second i think you still need to have all toners installed, if C is installed but shows no toner, then you have to clean chip reader under the toner rack.
Read full answer
Sep 11, 2008 • Konica Minolta magicolor 2430 DL Laser...
2helpful
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Toner not installed problem Err: Line 2408
i have the same problem. my printer says all of the toner cartridges are not installed. i have taken each one out and returned them, and have rebooted the printer multiple times. nothing helps.

Read full answer
May 30, 2008 • Konica Minolta magicolor 2430 DL Laser...
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