Hello! I tried the solution that your tech told me to and I am still having the same problem. I have also noticed that there is no domain name or a homepage listed when we try and get on the internet. The home page is greyed out and won't let you enter anything in it. I don't know what goes in the domain name spot but I know something is suppose to. Please help!
Hey! I had bad news, but now I also have good news. First let me tell you about the solutions you gave me to try and then I will tell you what I did.
Tried Solutions:
Typed in cmd and then ping 66.94.234.13 and I didn't exactly get four messages that said "request timed out. What I did get was four messages that said "Destination host unreachable" and ping stats were: sent = 4 R'cd = 0 Lost = 4
and then,
I did ping 127.0.0.1 and I got
127.0.0.1:bytes =32 time<1ns/TTL = 128 (four times)
and stats were: sent = 4 Rc'd = 4 Lost = 0
I also found that my computer info is as follows:
Microsoft Windows XP version 5.1.2600, copyright 1985-2001
INSIGNIA D300a/D400a
Intel (R)
Pentium (R) 4 cpu 2.80 GHR
2.80 GHZ
504 MB of RAM
email-Outlook Express
internet call: Netmeeting
Anyways, after trying the above solution I had decided that this weekend I would just load up the PC and take it to the Geek Squad at Best Buy.
And then,
I was looking at the Desktop PC user manual and came across the: Restoring the computer to an earlier operating state. And so, I tried it and restored the computer back to 3-10-08 (1 month earlier) and guess what-----IT WORKED!!!!!!! Yeah! Now we have internet again.
Now, what caused the problem? The best we figure is my son ran a Avanquest System Suite 8 (the ultimate all-in-one for PC security, anti-virus, anti-spyware, maintenance & privacy disc. on the computer. We bought this at Wal-mart when it was time to renew our Norton anti-virus and spyware stuff. He ran it on the computer and was pleased that when done it seemed to speed the computer up and he said it had found one virus and removed it. Now we think when it removed that, that it also removed the internet explorer. Because it was after that we found out the internet wasn't working. We ran our System Restore disc as well, so now our system should be back to the original state as when we purchased it.
Now, my question is: Since I last night I restored the system to an earlier operating state. (which was after I had already ran the System Restore disc), do I need to run the System 8 disc again. Will that virus it removed be back on the computer or did the Restore Disc take care of removing that as well? I figure if I run the System 8 disc again and it removes my internet again that at least now I know I can put it back by just restoring to an earlier operating state. What do you think?
I will try what you have suggested as soon as I get home tonight.
Thank you for all your help. We would love to go to DSL but we live in the country and it is not available our area yet.
I forgot to tell you that we do not run any other programs that use the internet. Our email is a yahoo account so we have to be on the internet to check that.
We don't have a flash drive but I may be able to borrow one. I will let you know if I am able to do this and the results. Also, I will have to check the modem tonight when I get home. Where exactly would I find the model of the modem? Also, since when we go to dial up and it goes through the dialing and then says internet connected, I thought that meant our modem was working?
Go to Start and click on Run. Type in "cmd" without the quotes. When the command prompt pops up, type in "ipconfig" once again, without the quotes. Ensure that the number displayed next to "Default gateway" is not 0.0.0.0.
If the number IS 0.0.0.0, go to Control Panel>Network Connections and right click your network connection and click properties. Scroll down the list until you see "Internet Protocol (TCP/IP)" and click on it (DO NOT UNCHECK IT) and click on advanced. In advanced check "Obtain an IP address automatically" and "Obtain DNS server address automatically" click OK, and hopefully the problem should be fixed.
If the number IS NOT 0.0.0.0, follow the above instructions until you get to the last part. This time check "Use the following DNS server addresses:" and enter the following into the blanks:
Preferred DNS server:
Alternate DNS server:
If this doesn't solve your problem, let me know and I can troubleshoot your problem further.
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Do you have any other programs which require an internet connection? If so, the problem may be with only internet explorer.
You can try using an alternate browser, if you have a flash drive, you can try downloading Mozilla Firefox on the computer you're currently using and then put it on the flash drive and install it on your home computer.
If that's not the problem, then it could have something to do with your modem drivers. If the above solution doesn't work, could you try and find the model of modem you have installed on the computer? If you can tell me, I can check for the latest drivers.
The modem does appear to be working, but the drivers may not be working completely. On second thought, lets delay getting the model number as it will require you to open the case and then look at the label on the modem.
For the moment, I have something I want you to do first, when you get on the computer go to start and click run. Type cmd again and this time you'll need to type "ping 66.94.234.13" without the quotes and press enter. If you get four messages that say "Request timed out" then we have a problem.
If you see that message, then type in "ping 127.0.0.1" if that times out, your modem is bad and that would mean that even though we THOUGHT it was working, it's definitely not.
If you don't see that message, well the problem is somewhere else.
I'm not sure if the problem will be found any time soon. To be honest, problems with modems are extremely hard to track down and when I was working in computer repair, they were the bane of my existence.
All of that being said, I have no idea if the problem is specifically with just the modem or not. Despite my urge to recommend just switching to a low-cost DSL service, I don't know if that will fix the problem or not. I'll continue to help but I'm not sure exactly if this a problem I can fix without actually seeing the computer.
I'm going to try pointing my girlfriend at this request and seeing if she can fix it
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You may be unable to type in the
text boxes (eg.. a Search engine or a Web site). These issues are caused by
missing registry keys. To resolve the problem, try the following steps:
Click Start, Run and type(or copy and paste) the following
commands one by one and press Enter
REGSVR32 MSHTMLED.DLL
REGSVR32 JSCRIPT.DLL
REGSVR32 /i MSHTML.DLL
If this does not help, reinstall
Internet Explorer.
If you have to re-install Internet Explorer go to "Control Panel", "Add or Remove Programs". Look for Windows Internet Explorer and click on it. Click "Remove". It should give you the option to "Repair Internet Explorer".
What do you click on to get on the internet?
Who is your internet service provider? (ISP)
Who do you pay for internet service?
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ok...I will try your new solution tonight as the problem is on my home computer. If it doesn't work, how do you reinstall internet explorer? Thank you!!
Sorry to be such a bother! I was so excited to go home and try to fixes that you sent me as I was just sure that they would work. But.....still no internet. We typed in the missing registry keys as suggested above. Did not fix the problem. So, we went to do the re-install internet Explorer as suggested and we do not have the internet explorer even showing up on our control panel so we can not "add or remove" ,etc as suggested because it is not there at all. I read that "the ability to repair internet explorer does not exist in the version that ships with Windows XP. And Windows XP was already installed on the PC when we bought it at Best Buy, so there is no Windows XP restoration disc included. My friend has a Gateway Windows XP restoration disc and a Dell Windows XP restoration disc and we tried both of those but still no internet explorer is in our control panel.. Now what??? Oh, also, we checked out IP address and it shows it as 162.40.134.5 and our DNS server address was blank but we put in your suggestion of 208.67.222.222 and alternate DNS server is 208.67.220.220. Still no internet. Please help!
First we click on shortcut to dial up and then it goes through the dialing process and then it says connection made and it takes us to the internet page that says at the bottom "unable to find internet server or DNS server". We also have an intenet icon on the desktop and when we click on it, it goes to this same page. We have tried typing in a web page such as Yahoo.com in the address bar and it just gives us this same page with this same message.
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