Question about Gateway 310S (2900621) PC Desktop

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Computer cd drive doesn't work

Posted by bgriffin on

  • Anonymous May 11, 2010

    Please provide more information on what behavior the drive is exhibiting which leads you to believe it does not work.

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Anonymous

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  • 293 Answers

New computer or old?

Posted on Apr 09, 2008

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My dvd drive doesn't work

If it happens for only one particular disk:
Bring that disk to a game store like Gamestop or Rock30 Games and have them professionally clean the disk for a couple bucks.

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Clean the cd/dvd with a laser lens cleaning kit. If that doesn't fix it then the cd/dvd drive will need to be replaced.
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most CD drives have a provision for emergency eject. a tiny hole in front where you can insert a pin of needle size then push it until the cd comes out. otherwise, after that, simply replace cd drive.
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Where are you having a problem? I found directions on: http://hcthk.com/mall/s02.php . There were two links, one with directions and one with an arrow for downloading the needed file.

The firmware is in a zip file. First extract the files from the compressed archived. (For a Windows OS, right click on the folder and select Extract All.) If needed, open the new uncompressed folder and put a blank CD-R or CD-RW in your optical burner drive. Burn the two files from the extracted folder to the CD (drag and drop will work for any version of Windows (XP-7).) Do not include the folder, just the files. Then finalize the disc (close the session). If you are asked to format the disc, choose a mastered burn (single-session). In Windows Explorer, you can do this by right-clicking on the optical drive in Computer (My Computer) or from the menu for the drive when you double-click on it. (Alternatively, if you have your system set to finalize on eject, then choose Eject. This setting is in the drive's Properties (the Recording tab).)

Eject the disc from your computer and turn on the HBR-1000BP. Place the CD that you burned in the player. When the disc is recognized, press Play. If that doesn't work, try entering the System Menu and choosing System Update with your remote. Do not power down the unit during the update; a power failure during the update might leave you with an unusable player.

If this doesn't work, check if the Blu-ray Player reads any CDs. If it doesn't, try cleaning the laser lens with a CD/DVD lens cleaner. Then try again. The Blu-ray uses a different laser. If no disc works and the lens cleaner doesn't help, the CD/DVD laser has a tracking (alignment) issue or another problem. You'll need to get the optical drive in the HBR-1000BP replaced or fixed.

If it does read a different CD, then check if your optical disc burned and was finalized correctly. Can another optical drive read it? Try burning the files to CD on another optical drive. (If you are using an external optical drive burner, make sure that the computer is not running on battery power. Plug the external drive into two USB ports if it isn't self-powered.)

I hope this helps.

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You need a program, like nero.
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Have a look on the front of the drive tray, if it say CD-RW DVD ROM then it doesn't burn DVD's it only plays them.
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If the Cd drive is not ejecting, try going into My Computer, and right clicking the Drive and selecting "Eject". If that doesn't work, then take a paper clip (or any other piece of wire that small, which does not have a sharp end) and examine your CD/DVD drive. There should be a little paperclip sized hole, this is usually next to the Eject button. Slowly push the paperclip into the hole, until you feel that you have pressed something, and then remove it. The drive should eject. This should work regardless of whether the computer is on or off.
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Try a different CD. iIf the computer doesn't recognize it at all, listen for the drive to spin and look for a blinking light on the CD tray. These signs do not necessarily mean the CD drive isn't broken. I would find the model number of your laptop and do a search on eBay for a replacement CD drive. These are very easy to switch out. If the new one works, then you're set. If it doesn't work, there may be an issue with your motherboard.
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CD driver do not read any file

Hi there,

Does it recognize any cd you put in the drive or is it only one cd it doesn't recognize?

Please check if the cd drive is recognized by your computer:

Click Start go to My Computer (XP) / Computer (Vista/Win 7)
and check if you can see the drive. (if it's not there you may have to reseat the drive to make sure that the cables connecting it to motherboard are tight)

check the status in the Device Manager:

On your Keyboard press and hold the Windows Key then press the letter R
once the Run box comes up type in devmgmt.msc and the device manager should appear.

On the device manager look for the cd / dvd drive see wether it has an exclamation point a red x mark or a down arrow or it looks normal.

if it has a yellow exclamation point press and hold the windows logo then the letter R again and type regedit:

On regedit go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and the delete the upper and lower filters. Close Regedit and restart the computer.

if it has a red x mark right click on the cd drive in the drive in the device manager and the choose uninstall and restart the computer.

If it has a down arrow right click on the drive and click Enable.

If the above steps doesn't work or if it doesn't recognize all types of media you put in it, that might mean that your cd drive is busted and it needs to be replaced.


Hope you find this helpful!


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