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Disconnect the power supply from the back of the scanner base. Disconnect the USB Interface cable and the ADF Accessory cable from the back of the scanner. Press
and hold the E-mail and Copy buttons at the same time. While pressing
the E-mail and Copy buttons, reconnect the power supply to
the scanner. Reconnect the power supply and turn on the scanner. Press the Scan Doc button. the carriage will start moving back and forth in the full scan bed length. To exit test, disconnect the power supply.
Go into your device manager to see if there is an error. If there is don't install the software, instead install the driver first. I would also try to unplug the scanner from the computer and plug it into a different port and wait for Microsoft hardware wizard to pop up and point it to the cd for the driver.
If you have a BenQ Scan to Web 3300U, just plug in the scanner to your USB port on the computer and plug the power into the power bar. XP will recognize that you have connected the scanner to your pc. It will install the scanner immediately.. Go to MY PICTURES. The top option on the left hand side of the screen will be "to obtain pictures from a scanner or a camera". Click on this.. It will tell you that you have a flatbed#23 . Click on next. Using the preview button, scan the document. Using your mouse, make the scan box fit your picture or document. Then click on scan. Save your scan job . You can then view your scan job.
I've searched high and low and the best looking solution I can find for you is a program/drivers called VueScan. http://www.hamrick.com/ It's release notes say it works with your scanner without the need for any benQ or Acer software. Worth a try!!
I wish I would have kept my old one. was a good scanner.