Question about HP 1040 Plain Paper Inkjet Fax

1 Answer

Receiving error My boss keeps trying to fax me and on her end it says busy, but my machine and phone line are both open. Also it just tells me "receiving error, please ask sender to try again", but won't tell me what the error is? I am getting extremely frustrated and don't know what to do....Please help. thanks Lynn

Posted by Lynn72 on

  • Anonymous Jul 10, 2008

    My 1040 fax, the second one I've bought, still does not reliably send faxes. Most of the time, it takes at least 6 tries before it goes through. I call the party I am trying to fax to, and they tell me their line is free and they have been receiving other faxes without any issues.



    I bought a second HP 1040 fax because I liked its size and simplicity of style. When my first one started to not work, I figured it may have been struck by lightning, even though there were no outward signs of ignition and no other phones or electronics in my office were problematic.



    I called HP tech support about a month ago regarding my second fax machine HP 1040. They suggested I change a setting and that seemed to work the first few times. Now I still get issues and have become rather frustrated in having to deal with tech support in India.

×

Ad

1 Answer

Lynn72

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Ok...so I fixed my own problem. I had printed out a system data sheet on my fax machine and found out that the "error" was in under sending confirn, so I went into my menu to the sending confirm section and turned it off. Then my boss tried sending the fax and it came through like nothing was ever wrong...I think the other day when my Iguana got in my office, he must have done something, as I found him perched on my fax machine....hmmmm. Thanks for the follow-up email.

Posted on Apr 10, 2008

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

How do i fax on my printer, cos every time I try to send a fax it keeps telling me line busy. So what do I do next?

Once the document is loaded into the printer, you can enter the destination faxnumber on the printer's number pad. ... The printer will scan the page or pages and then send the fax to the number entered. You can find additional helpful videos at hp.Jun 13, 2013
Check for phone line connection issues that might be causing failed sent faxes. Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected. ... Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.
1helpful
1answer

Cant receive faxes. constant busy signal when dialing in.

Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"
0helpful
1answer

Fax receipt code shows a status code of 0050, What does that mean ?

It means there is no dial tone on the fax line, is the rj11 plugged in properly [ (Line) on the copier, not he one labeled as (TEL) ], is the telephone patch defective, or you have an active phone on the wall jack, (test it it with an ordinary phone), or the receiving party is busy, try later, or try a different nunber.
4helpful
1answer

We cannot receive faxes. Gives a busy signal.

Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
1helpful
1answer

When I try to fax a document, I keep on receiving error report

It is problem Phone line cable,change it.if you are not fix problem, so you configure your fax machine by Expert technician.
1helpful
1answer

Receiving Problem

Do you have a DSL or any other digital phone line?

Are you set to "AUTO RECEIVE" ?

Call the fax machine from a regular phone and listen for fax tones.
0helpful
1answer

Toshiba Super G3, e-Studio 170F

Fax display screen always reads, "Auto receive". When attempting to fax, the busy light flashes. Busy light stops flashing for 30 seconds, then starts flashing again.
Above is the default settings for the fax.

NGB0 indicates signal error or line condition error.
U need to check the phone line. U can hook any single line phone to the phone line, check for tones without background noise.
2helpful
2answers

Error 401 & 634

error 634 is an indication that the line was either busy, or there was no answer on the receiving end.
0helpful
1answer

Invalid number

Fax machines do not work well or at all on digital lines. They are designed for analog lines, like the standard phone company line. You may have to install a dedicated fax line from your tel. company.
Not finding what you are looking for?
HP 1040 Plain Paper Inkjet Fax Logo

356 views

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Vinaya Kumar...
Vinaya Kumar...

Level 3 Expert

1124 Answers

Ekse

Level 3 Expert

13435 Answers

Cindy Wells

Level 3 Expert

6373 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...