Shreds in reverse only

there should be a forward/ reverse switch that is used to unjam paper being shredded. check that
if it is automatic then check for paper stuck in the shredder causing the reverse action.

On some shredders when both the forward and reverse LEDs are on it can indicate either a jam or a full receiver bag/ container (the area that the shredded paper is fed into).
Try the following steps:

1. ) unplug the power
2. ) open up the shredder (see 1 on diagram)
3. ) empty out all the shredded paper (see 2 on diagram)
4. ) check that the shredding jaws (both the entrance and exit) are clear of any shredded material (see 3 on diagram)
5. ) put everything back together
6. ) plug power cord back in
7. ) force the shredder into reverse (see 4 on diagram)

Hopefully you should hear your shredder motor running. If it is switch it to automatic and try shredding again

Try spraying some WD40 into the cutting blades then turn it on to forward it may unjam itself.

I got mine to work by running it on reverse for a moment then sliding it to auto. It stopped. Then I did it again. This time auto ran just for a second then stopped. I did it a third time but I had a sheet of paper ready in the feeder. Ran on reverse. Slid it to auto and it took the paper and shred it. I did it a fourth time. Reverse slide auto and feed shred the paper. Fifth time Auto shred the paper without reverse. :)

Try reverse, forward, reverse a few times. If thet doesn't work, unplug it, turn the shredding unit off and pick out whatever paper you can see, both top and bottom. Watch your fingers, the cutters are sharp.

The top sensors may be bad or even the main board that they are connected to is bad. Try cleaning them with a lightly moistened swab or compressed air. Fellowes will sell you the parts.

I’m happy to help further over the phone at https://www.6ya.com/expert/jayw_0e86fb055a7b73de

1. Remove Shredder from paper catcher bin
2. Remove shredder cover from shredding mechanism assemble (approx. 6 screws on bottom of cover)
3. Separate shredding mechanism from bottom cover (may have disconnect circuit board from assembly and other wiring from switches , sensors, etc,)
4. Remove motor gear cover (approx. 4 screws)
5. Separate shedder main drive gear from motor step up gear by pulling gear out
6. Turn shredder mechanism up side down to access the cutting blades
7. Use an adjustable wrench to turn the main drive gear to see stuck paper
8. Use a needle noise pliers to remove paper shreds
9. Repeat step 7 and 8 until all shreds are remove and cutting mechanism move smoothly
10. Reassembly before testing shredder
11. If you remove only some of the shreds, the motor may seize up and strip the plastic gears from step up gear.

I have the Infoguard SX100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried.
I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

This is an issue with the paper feed sensor which may be a electronic eye or a mechanical switch if it is mecanical you may just have to jiggle the switch a few times, occasionally paper may get stuck behind it not letting it activate. If it is electronic you have bad sensors or bad pc board and you'll have to contact the manufacturer for further info.

Hi,

Did you check out this thread?

http://www.fixya.com/support/t135563-shredder_suddenly_runs_only_in_reverse