Question about Computers & Internet
Packard Bell Easy Note MH36. IE7/MSW home basic 6.0.
Multiple probs-IE/MW keep shutting down/fan keeps running/CPU often at 100%...too many too list. Have tried anti virus programs and MS diagnostic tools. Ran a DDS 'check and have that txt saved but its like a foreign language to me.Tried to do a restore point and there were none to choose from. Then the PC crashed the last two days in a row and that created a restore point but no others show up anymore. Borh times it crashed I got a blue screen error msg that I cannot make sense of-don't understand PC jargon at all -took a dig pic of the error msg box though. Overall the PC has become increasingly problematic in the last few weeks and because I cant identify what the problems-or have the time to eliminate one by one ( dont know where even to begin anymore) I wanted to just return it to factory settings.
Opened Packard Bell Recovery folder and had 2 choices. First I chose the create driver and app and it seemed like it was burning, then it ejected and said error 352- burning failed-then tried the icon for factory default settings and got the first of 3 done but subsequent discs kept ejecting and said burning failed-error codes 501. Kept putting in a fresh cd to see if it would continue the process / cycle ( appdrv 2 and so on) but after about 10 cds and nothing but error codes/burning failed I gave up. I started over again and now it wont even burn anything from either the factory default settings icon or the create driver and app. Am in school and have deadlines and cant afford to lose much more time trying to fix this. ( I have my files on an ext hard drive). Any help/advice is appreciated.
If the computer is still under warranty, get the faulty CD/DVD-writer replaced, so that you can "burn" disks.
However, you seem to have "other" hardware problems. Hire a qualified computer-geek (Geek Squad or Dial A Geek) to trouble-shoot, if your computer is out-of-warranty.
Posted on May 31, 2010
I would suggest to do a recovery but you will loose all the datas saved in the computer.
There is a key combination to start the recovery before loading in to windows. Press the Alt+F10 key upon start-up when the Packard Bell logo appears. This will open the Recovery Program. You can go ahead with the recovery process from there.
But with the symptoms u told, i suspect that the processor is getting overheated. If recovery doesnot solve your problem, contact the Packard Bell tech support(if the computer is under warranty) or a local tech.
Posted on May 31, 2010
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