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The faulty might comes from your earpiece(small speaker) or from its track or missing track.But first check if your phone shown some symbol.If symbol like headset without connecting handsfree the problem comes from charging connector.First You have to do is just clean the pcb.the tips of earpiece.
Hi--First, make sure your "mute" function is off. Try holding both volume buttons at the same time for a second or two. If that doesn't help, while you're having a conversation, either with or without bluetooth, make sure your phone's volume is turned up. On a lot of phones the volume button will control both ringer and conversation volumes, but turning it up without the phone in use only affects the ringer volume. My husband thought there was something wrong with his bluetooth until we noticed his phone volume was set too low--not as noticeable on handset, but bluetooth apparently needs volume up pretty high!