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980: Fatal Error

Our Oki C5800Ldn is showing the following message: "Service Call: 980:Fatal Error". Any ideas on how to get this resovled?

Posted by KariAud on

  • 3 more comments 
  • Anonymous May 30, 2008

    Paper jam. I replaced the paper into the fuser and after on the display is "fatal error 980".

  • mfowle Jun 04, 2008

    I am having the same error message on my oki c5800. I have looked the fuser over and found no media stuck in there. I have also tried replacing the fuser with a new one with no luck. I have tried both the new fuser and the old one from this printer in another printer and have printed fine with no error messages with both.

    Do you have any other suggestions on how to clear this error?

    Thank you for any advice you may be able to offer.

  • Anonymous Mar 14, 2014

    oki es5462 error 980

  • Anonymous Mar 27, 2014


  • Anonymous Mar 31, 2014

    fatal error 121


1 Answer

Jeff Hughes

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  • 97 Answers

From the Service Manual:
*Service call

*Error by media
clinging to the fuser

*Media has clung to the fuser.

*Power OFF
Replace the fuser unit.

Suggestion -
Before you replace the fuser, take it out and check for a piece of stuck label, paper, etc. You can spin the fuser roller by turning the gear on the side.

Posted on Apr 07, 2008

  • 1 more comment 
  • mel_marian07 Dec 18, 2010


  • Anonymous Jul 24, 2012

    Jeff Hughes ---- you are not giving a solution, the error remains we are looking for how to clear the error code, I know to replace the fuser, the code remains!

  • g leyton
    g leyton Aug 22, 2014

    Need solution to error 980 OKI C330dn me. Also, my printer has printed less than 800 pages and do not think for a paper jam ... need to change the fuser over with planned obsolescence. Thank you


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Related Questions:


OKI C330dn Call Service fatal Error:980

That particular error indicates a fuser failure. Try turning off the printer and re-seating the fuser. If this does not clear the message then the fuser needs to be replaced. With such a low number of prints warranty should cover it.

Fatal Error 121

My OKI C5800LDN printer displayed the Service 121 error last night. After reading the previous solutions, and trying them with no success, I followed the instructions in the service manual, and removed the High Voltage Power Supply Board. There are four cables that plug into the board, the rest of the electrical connections are made between spring loaded fingers that make contact directly with the board when snapped into place. I used a rubber eraser to carefully polish each one of the fingers and their connections points on the circuit board. I re-installed the board, and the error is gone.

My printer model is OKI C5600n. On the displey stay message: Call services. 980:Fatal error. Where is a problem ? Whats is possible doing now?

Error 980 means that there is something stuck to the fuser. Check to see if there is something is stuck in the fuser. If you can't clean it out, then you will need to replace it.

Error message: Service Call 980 - Fatal Error

It means a call to OKI will be necessary. Typically, fatal errors are related to internal ROM, or board components that effect the boot process of the printer. When it can't boot - you get this type of message.

A message keeps flashing up 231 fatal error. Can you let me know what I need to do. 0116 240 3430 Dorothy

231 fatal error is telling you that the data from the chip on the toner cartridge is invalid or cannot be read.

This may happen for one of the following reasons:

1)The printer is unable to read the data on toner chip because of toner dust or dirt inside the printer.
Solution: Clean the printer inside, clean toner slot and drum.. See:Clean your laser printer.

2)Either the toner is not an original cartridge, it is refurbished or refilled, or the chip on the toner cartridge is defective.
Solution: replace the toner, or replace the Chip on toner cartridge.

3)The toner sensor in your OKI is defective.
Solution: Call the support number listed on the printer manual to arrange repair.

Oki c 5600 980 fatal error

The error means that the media is wrapped around the heat roller of the fuser. The only way to reset this error is to replace the fuser unit.

Fatal error 980 OKI C5500 printer

I had a paper jam and removed the jammed papers. The paper jam cleared and then the Fatal Error 980 appeared. OKI C5500 printer


Service call 980:Error
Cause: Error by media clinging to the fuser
Error description: Media has clung to the fuser.
Solution: Power OFF. Replace the fuser unit.
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