Hello scramm,
The FixYa server locked up towards the end of our chat session. That is why we lost communication.
What I was about to explain was how to test your printing from printer properties:
(01) Click on START
(02) Click on PRINTERS AND FAXES
(03) Find your printer in the list and RIGHT-CLICK on its icon
(04) Choose PROPERTIES
(05) Click on the PRINT TEST PAGE button in the lower right of the GENERAL tab
(06) Click OK
(07) Click OK again
Please, post back here and let me know how it went. If it didn't work properly, do let me know. I'll continue to work w/ you on the issue.
If it worked, then, you're back in business, :)
In that event, please, remember to rate our chat session and leave your review.
Thank you, scramm
BJ
I'm not sure how the purchase of premium support works. I started w/ Fixya only recently. Did it give you an option to choose a particular expert?
Is it paid per session or do you get a particular amount of time?
I'll be glad to continue to work w/ you via this means (posting back and forth) unless you are able to re-connect w/o incurring an additioinal charge.
I apologize. I'm still learning my way around here.
Since the issue began w/ the installation of a new printer cartridge, I believe that is where the problem lies.
Take another look at that printer cartridge. (Look at it under a lamp light).
Is there any scoring on the bottom or back?
Is there a lot of ink clotted on the bottom?
Check the slot that the cartridge rests in, too.
Shine a flash light right in there so you can see very well.
Look for ink spilled in there or any foreign objects.
Look closely too at the plastic housing. Do you see any places where it appears something has broken off?
Please, refer to page 15 of the User Guide
Carefully review particularly the 3rd condition
from the top. ("Steadily Lit" and "Blinking")
You can find the user guide HERE.
Just in case....
Please, refer to page 14 and go through the steps
to clear a paper jam.
Shine a flash light inside to make sure there
aren't any little pieces of paper inside.
Look especially around the cover area. If the
printer thinks the cover is till open then the
LED will continue to blink.
Finally, (I doubt very much this is an issue but
it won't hurt to try), please, restart your
computer.
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I need to leave for about 30 minutes. I will be happy to continue working w/ you on this after or at a time that is convenient for you tomorrow.
Just let me know what you would prefer.
Thank you
BJ
Hi scramm
I posted in the expert's forum, too to find out how we may get reconnected. I'm hoping to hear back soon on that question.
That's good you get your money back. Still, you should be able to reconnect w/ the person you were working w/ if that is what you'd like to do. I'll let you know what I find out.
It is quite possible that your printer is broken but there is that nagging fact that the problem coincided w/ a change of the printer cartridge. That could be a red herring given the printer's age but stil.....the 1st rule of thumb when trouble-shooting is to back track to the last change(s) or occurances w/ the device.
You don't happen to have another cartridge do you? B4 the printer goes out the window, would you like to give another cartridge a try. It isn't unheard of for a cartridge to be bad out of the box.
Thank you
BJ
Hello again scramm
If you wouldn't mind terribly would you, please, rate my performance as your support technician ("expert") during our chat session?
If you'll rate the session as "Helpful" or "Fixya" then I will receive a positive rating for my performance and be (albeit minimally) compensated.
If, however, you choose a "Thanks for Trying", not only will I not be compensated but my rating will be impacted negatively on Fixya.
"Thanks for Trying" and "Inappropriate" ratings are really for incorrect or inappropriate solutions. Since there isn't always a "happy ending" when diagnosing a problem, rating the expert on his/her communication skills and expertise is more in keeping w/ the intent of the rating system.
I will be more than happy, still, to pursue troubleshooting this issue w/ you should you choose to do so. I do this for everyone. I stick w/ the problem until we either reach an impass w/ it (failed equipment) or the problem is resolved.
Thank you again, scramm. It was a pleasure working w/ you
BJ
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hi how do I get you back to talk too.
How do I speak to you again, I have no idea what to do.
NO tryed the print think and it did not work, printer still flashing
Hi thanks I will have a look at what you have suggested. Not sure about the time you get for your payment, but if you cannot fix the problem I get my money back.
Will contact you tommorrow via this forum
thanks for your help.
Cheers
Scramm
Thanks will try the things you have suggested. About the payment, It says you get your problem fixed or your money back, so will do the other things and contact you again
Cheers
Scramm
Hi
I am back, have done all the suggested, and it has made no difference.
What should we do now, maybe the printer is broken.
Scramm
Hi
I am back, have done all the suggested, and still no better.
What do you suggest now, maybe the printer is broken.
Cheers
Scramm
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