Question about Brother MFC-8840D All-In-One Laser Printer

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I had the Bro 8840D repaired following a paper jam. I am unable to get it to pull paper through. Says paper jam, but no jam exists. The tech repair shop said a switch had been flipped when the first jam took place. Can you tell where to find the switch to check it?

Posted by sandra_ro480 on

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Ray M.

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Okay, try this...clear the paper jam message and try to make a copy using the manual bypass (MP tray) located on front of machine. if copy comes through okay, then chances are you have a problem in main cassette area. pull cassette out, and make sure the rear stop inside cassette is not pushed too tightly against rear of paper stack. should leave about 1/8" gap. if thats okay, then sounds like you may need your paper pickup roller replaced. sounds like your repair shop just fixed the error, not the cause of the error.

hth,
razors

Posted on Jul 13, 2010

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When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
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Have the same problem


This has nothing to do with printer drivers or O/S. It means the print head is not travelling correctly. Did this happen after a paper jam? If so see my previous post:

Check that there is no paper jammed up on each side of where the print head travels.
Easiest way to do this is to power off/on. While the machine is going through its initial startup listen for when the print head travels along its carriage (from right to left). When you hear it, immediately switch off the power.
Open the main body of the printer and hopefully the print head will be stopped midway, you can then check at each end for any jammed paper.
If this does not solve issue, it will require an engineer.


If you are in the UK, call Brother UK tech support on 0870 830 4000. They will arrange a warranty repair, or pass you on to a repair agent if the machine is out of warranty.

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How do I get that message removed?


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My suggesting is call a Service Tech and Have him remove the Fuser unit and check for paper in that area.

your welcome to contact us if no techs are in the area.
Http://www.copierspluwwllc.com

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