We have tried everything that we could think of to fix the view of the picture. We cannot see the full picture of a TV show. For example, when watching the basketball game, we cannot see the score and logos that are along the bottom of the TV screen. We have adjusted the zoom, the horizontal and vertical balance, and the ratio dimensions which is locked on 4:3. We have a Comcast box connected to this television, if that makes a difference. Please provide us with some resolutions.
First, you have to tell me how the cable box is connected to the TV, by HDMI or component. If it is connected by HDMI, the cable box settings will override the picture size settings on the TV. It may be as simple as resetting the picture size on the cable box, but I am not familiar with the type of cable boxes that Comcast uses.
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We cannot adjust the picture to get a full view. It gives the appearance of being perpetually in zoom. I am connected by an HDMI cable through a Scientific Atlanta cable box model Explorer 8300 HDC. I don't know how to adjust the setting to correct the problem.
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