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you have a paper jam pull out the paper tray, check for the jam if all is well, open the printer, check under the printer cartridge, then the back a little piece of paper will cause the jam it is a good idea to use canned air to clean your printer, under the cartridge and the rollers on a regular basis (once a month)
Follow these steps to remove a paper jam: 1. Press the Resume button. If the paper jam does not clear, then go to the next step. 2. Turn off the printer. 3. Remove the rear access door. Press the handle to the right, and then pull out the door.
4. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 5. Replace the rear access door securely. 6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. Turn on the printer, and then press the Resume button. 8. Reprint the document. Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.