SOURCE: one day as i was
You will have to get a firmware update. I have fixed alot of these issues. You can try to do it online through htc.com or take it to a local repair shop. If no one can assist you you can try 303.482.1288 wireless image. Make sure you dont have water damage on the phone by checking the water mark on the back of the phone there is a white sticker indicator if it is red then it has water damage. hope this helps
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