You may be a victim of spyware/maleware infections. You will need to have your system cleaned. This should help resolve your issue, but remember you will need to try safe mod for repairs.
I would recommend trying CCleaner first to see if this helps you. Please keep in mind this will not rid your
system of everything just keep you a float and offer you a fighting chance.
Please keep me posted and updated on your issue. I am here for you and will see your issues out till resolved.
Have a great and wonderful day :)
Thank You
Please do not hesitate to contact support :)
Frank
Live-Tech
1-888-361-8511
http://www.mylive-tech.com
http://www.itsupport.co.cc
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Start Windows Normally
Reboot
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice
select safe mode with command prompt
Click start run type cmd press Enter
black screen should open DOS mode
this will vary depending on your operating system
type in net user username
For eg. If you want to change administrator password , type net user Administrator
it will prompt you to enter the new password
enter the new password and the password is changed
if this fails you will need to
Select safe mode with networking to download
you could download all of these or just one save them to a usb drive for later use if one fails to remove the password
Windows Password Recovery Basic
http://majorgeeks.com/CmosPwd_d239.html
A CMOS BIOS password recovery tool
Editors note: This tool should only be used by experienced computer users. Please see the enclosed read me if you would like to run it from Windows. Failure to follow instructions (from Windows) will cause your anti-virus to flag this as a virus.
http://majorgeeks.com/Dr._Freeware_System_Utilities_d6416.html Dr.Freeware System Utilities which includes data recovery software, data backup, password reset tools for Windows helps you to maintain your system. Dr.Freeware is freeware, you can download and use it for free.
hope this helps
Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer
If done properly the user should get to a screen similar to the below screen.
Select the option for Safe mode command prompt only
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Start Windows Normally
Reboot
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice.
select safe mode with command prompt then type in chkdsk/f/r which will scan for and and attempt repair of bad files and bad sectors on hard drive
you should have no input while chkdsk utility is in progress any input might further damage your computer or
Use the System File Checker tool (SFC.exe) to determine which file is causing the issue and then replace the file.
Type the following command and then press ENTER: sfc /scannow The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
now for the password
restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Start Windows Normally
Reboot
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice
select safe mode with command prompt
Click start run type cmd press Enter
black screen should open DOS mode
this will vary depending on your operating system
type in net user username
For eg. If you want to change administrator password , type net user Administrator
it will prompt you to enter the new password
enter the new password and the password is changed
if this fails you will need to
Select safe mode with networking to download
you could download all of these or just one save them to a usb drive for later use if one fails to remove the password
http://majorgeeks.com/CmosPwd_d239.html
A CMOS BIOS password recovery tool
Editors note: This tool should only be used by experienced computer users. Please see the enclosed read me if you would like to run it from Windows. Failure to follow instructions (from Windows) will cause your anti-virus to flag this as a virus.
http://www.afreecodec.com/windows/top-windows-software/windows-password-recovery-software-49067.html
Data Doctor Password unmask unhide program is a useful free utility to reveal passwords hidden behind the asterisk ***** characters inside any protected password text box
http://majorgeeks.com/Dr._Freeware_System_Utilities_d6416.html Dr.Freeware System Utilities which includes data recovery software, data backup, password reset tools for Windows helps you to maintain your system. Dr.Freeware is freeware, you can download and use it for free.
hope this helps
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