How to use the schlage Door Lock FE959 to lock a door and unlock it again

SOURCE: my schlage BE365 will unlock but will not lock

your password be365 will be unlocked

SOURCE: Schlage electronic keypad lock doesn't work

I have the same/similar problem. I called the company 888 number. The customer rep promised to send me a new one. good luck

SOURCE: When I press the Schlage button the door automatically unlocks.

http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx#5 Why can my electronic keypad deadbolt (BE365) be unlocked without a four digit user code when I press the "Schlage" button?This is most likely due to an installation error. When the lock is assembled on the door, two steps of the installation must be followed to insure proper operation. The deadbolt must be installed in the door edge with the bolt retracted, and the gray plastic cam on the interior mounting plate, through which the flat metal driver bar passes, must be pointed down (see below). The gray plastic cam has a triangle embossed on the end opposite the driver bar which should align with a matching triangle on the orange plastic cover plate below. These instructions are also embossed on the orange plastic plate.
Troubleshooting Image 2
If the cam is improperly aligned, the lock must be disassembled to a point where, with the bolt retracted, the cam can be turned to the correct position without moving the bolt. This will require withdrawing the flat driver bar completely from the cam before turning the cam. The driver bar will then pass through the cam at a forty-five degree angle when the lock is reassembled.

SOURCE: My schlage door knob lock tumbler stopped working

if the cylinder in the lock is not turning anymore when you put the key in -- then there could be a stuck pin inside the cylinder. use a teflon or silicone based lubrication and spray into the key hole and cycle the key in and out a few times and then spray some more lube in and cycle the key some more,, spray one more time and let it sit for awhile --- after sitting for awhile, try the key again.
if it still wont turn the cylinder then it needs to be rebuilt,, take the lock down to your local locksmith shop and have them rebuild the cylinder to the key you want. the cost of this is only about 8.00 to 10 dollars ( depending on where you live ) and it only takes about 5 minutes.
now there is also a chance that the lock might have another issue going on here --- if you remove the knob from the door and with it in your hand, try the key and see if it turns left and right,, if it does turn then the problem is not the cylinder but the thumb turn part of the lock jamming up,, you can also take the parts to the lock shop and get a replacemnet pretty cheap.
one more thing to check is to make sure the lock is not to tight on the door -- and what I mean by this is that on some hollow doors they get squished in to the point where the lock/unlock part of the lock drives into the thumb turn part and it has way to much pressure on it. again - if you remove the lock from the door it should all be pretty clear what is the problem here.

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SOURCE: My Cobra MPC by schlage

I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx