Go to : zune.net/support and click on technical issues and a list with how to fix any problem will appear even for the 30gb zune
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Message on your Zune device: "Screen 5 Contact support"
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Article ID
:
926993
Last Review
:
June 20, 2008
Revision
:
5.0
SYMPTOMS
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You receive the following message on your Zune device:
5
Contact support
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CAUSE
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This issue occurs when your Zune device cannot recover from an error.
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THINGS TO TRY
loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support:
1.
Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Back
button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
2.
If
you receive the same error message when you restart the device, try
restoring the Zune device software.
For more information about how to restore the Zune device software,
click the following article number to view the article in the Microsoft
Knowledge Base:
927001 (http://support.microsoft.com/kb/927001/)
How to restore the Zune device software
If restoring the device was
unsuccessful, sign in at the following Web page and determine whether
your device is still in warranty:
http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.
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