I have an Avaya 4620SW phone that refuses to ring. The ringer volume is all the way up and the speaker works. Anyone have any ideas what I should check?

You may have turned your volume very low or you may have muted your phone (turned off the ringer). Check your volume and ringer settings.

check your user manual, on adjusting ring volume!

Adjusting the Ringer, Earpiece and Speaker Volume

Adjusting the Ringer Volume

You can choose from four ringer volume settings (off, low, medium, and high) separately on each handset or the base.

With the phone in standby, press or on the handset or VOLUME or VOLUME on the base. The handset or base sounds the ringer at that level.

Use on the handset or VOLUME on the base to make the ringer volume louder. Use on the handset or VOLUME on the base to make it softer or turn it completely off.

When you hear the ringer volume level you want to use, stop pressing keys.

The handset or base will use the new ringer volume starting with the next incoming call.

Note: If you set the ringer volume to Off, the handset or base won't ring. Other handsets or base will ring according

to their individual settings.

Muting the Ringer (One call only)
While the phone is ringing, press /Mute or END on the handset or on the base to mute the ringer

To adjust the ringer volume:

1. With the phone in standby, press ^ or v. The display shows the current volume level and the handset sounds the ringer at that level.
2. Use ^ to make the ringer volume louder or use v to make it softer or turn it off completely.
3. When you hear the ringer volume level you want to use, stop pressing keys. The handset will use the new ringer volume starting with the next incoming call.

Note: If you set the ringer volume to Off, the handset won't ring. If you have any accessory handsets, other handsets will ring according to their individual settings.

To adjust the earpiece volume:

You can choose from six volume levels for the handset earpiece. To adjust the earpiece volume while on a call, press ^ to make it louder or v to make it softer. The handset display shows the current volume level for the earpiece.

To adjust the speaker volume:

You can choose from six volume levels for the handset speaker while on a speakerphone call. To adjust the handset speaker volume, press ^ to make it louder or v to make it softer. The handset display shows the current volume level for the handset speaker.

Note: The handset earpiece and the handset speaker have separate volume settings.

If the do not disturb feature is in use, try pressing Feature 0 1 (this requires a button with lights). If you were automatically forwarding calls from this extension, press Feature 1 1 then dial the extension number twice.

If you need to increase the ringer volume, then press + or up arrow when the phone is idle or ringing and the handset is in the cradle.

The manual for some Avaya phones are available here: http://support.avaya.com/css/Products Look under P for the Partner series manuals.

I hope this helps.

Cindy Wells

Is the phone working? WHat are you trying to do?

i BELIEVE there is a setting I think in either your ringer volume or in your sounds or tones (sorry I cant be more specific but its been a ling time since I had a phone that even came with that option) that will give an option of ascending ring which it sounds like to me it is set to this you need to change that

Changing ringing on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"
Next press the left hand intercom twice
The display should say system programming

Press the right hand intercom once. The display should say Central telephone Programming.

Enter in the extension number that you want to program.

Press the line that you want to ring.
A solid light on the line means immediate ringing
A slow flashing light means delayed ringing (meaning the phone will wait 3 rings before starting to ring.)
A fast flashing light means no ringing..

Press feature "00" to logout

Is the phones ringer turned up? It needs to be loud enough to make the ring detector ring.....

No ringer volume or speaker phone