Question about OKI C5200n Laser Printer

3 Answers

Error 391: paper jam

I went to this link that offered how to unjam printer but can't find paper anywhere.

It tells me to open front cover, but I don't see anything. Is there anywhere else to check or a way to reset? Thanks

Posted by kcos70 on

  • kcos70 Apr 08, 2008

    Thank you for the response. I will try that. Oddly enough, it started running again but I'll try cleaning those rollers for extra measures. Thanks again!

  • Sedu Apr 15, 2008

    It tells me to open front cover, but I don't see anything. Is there anywhere else to check



3 Answers

Jeff Hughes

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See below for Error 391:

Clean the feed roller and the pad when [391: Paper Jam] appears frequently.
(1) Remove the paper cassette.
(2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner.
Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
Feed roller (large)
Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way.
• If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose
tray in the same way.

Posted on Apr 07, 2008



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Clean rollers with toothbrush & water.

Posted on Dec 13, 2012



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  • 159 Answers

I have an OKI 5200C printer and I keep getting miss feed on the MP tray. How do I replace the pick up roller on the MP tray?

Posted on Mar 02, 2010

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Foreword: I suspect that what you really need to do is to check if one of the CMYK toner drums is dirty or scratched. Anyway...

When you open the printer completely, removing toner drums, to expose the paper path and fuser (see diagram on manual) will see a sort of "loom" made up of two to five thin metal wires. They're the "corona wires" and when operating they're kept at a voltage up to 20 thousand V (which is why you REALLY want to do this with the printer unconnected from the mains, and wearing rubber gloves and shoes just for luck). Their purpose is to neutralize the positive charge from the drum which makes the toner really stick.

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The rollers are the hard rubber rollers pushing the paper along. They too usually don't need cleaning (the big work is done by the belt, not by the rollers), and roller dirt is easily recognizable because the printed image has a pattern on it. If the pattern is less than one inch long, it's the rollers, whose outside circumference is small. If it's about three inches long, then you have a dirty drum or a dirty drum knife block (very likely, some dust accumulated there).

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And since you're in the neighbourhood of the drums, check they haven't gotten vertical scratches - sometimes dirt will stick in the knife block instead of falling off, will get baked dry, hard and scratchy, and with time it will scratch grooves in the drum. This will result in vertical lines on the printed page - and the only solution to that will be a new drum unit.

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