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If your Sansa player is freezing, not charging or not turning on, the first thing to try is a reset of the unit. This will normally clear any temporary condition that may cause the player to freeze or not shut off completely, it's a bit like when your PC crashes and you need to re-start it to clear the error. Dec 28, 2020
2 Hold the power button on your Sansa in the up position for about 15 seconds. This action serves as a powering down of the Sansa device.
3 Wait for your Sansa MP3 player to restart and let go of the power button. Actions taken during your last operation since powering down normally have been deleted and your player is now reset.
The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.
Turn Sansa Clip on. Press the "Menu" (home) button.
Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.
In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."
Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings. Resetting a Frozen Sansa Clip
Push the power button up and hold it for 20 seconds. Release it, then turn it on again.
Go to the Sansa website and download the "Sansa Firmware Updater."
Select "Run" when the updater installs. (Installation will take less than two minutes.)
Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.
Tips & Warnings
* You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches. * Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.
You can't play a video on your Sansa Clip/sansa clip plus (based on pic you showed).
If your device is froze, press and hold power button untile device turn off (about at least 10 seconds); then turn it on and check it. If it's still frozen, turn it off again, plug it into computer and delete the video which makes it froze
1. Press Menu button to return to the Main Menu.
2. Move down to Settings and select it.
3. Select Volume.
4. Highlight the desired volume settings then press Select button.
since windows is able to recognize the device I would recommend you to update the firmware if you have not done so...this is the link for the firmware update...let me know the outccome...
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