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Check AA/LINES i.e. Line 1 is 001 in programming line 5 to 8 on older systems is 025 to 028 If you recorded Grtg # 1 then go to Table 1 and make Morn etc play #1 Then check AA/lines and make sure AA = Y and Table = 1 and Ring count set to 0 (or 2 if caller id at site). Reboot system perhaps.
When you go into Voice Mail and record you greeting you must delete the old greeting at the same time - the voice prompts will talk you through this. I have uploaded a video concerning Voice Mail admin, failing this please visit www.abbeytelecom.com for written help,
I suggest getting a battery back up or UPS for this system. If it is a 12 volt system, it should be relatively inexpensive to get one installed. Call a security system installer or a trusted electrician to give you an estimate on a battery backup. If you have one, your system will stay active for up to 24 hours during a power failure. Your Callpilot uses volatile memory, which clears when power is not supplied. If you had a battery backup, it would never lose power and your greeting will stay on it.
The CallPilot takes between 4 and 15 minutes (depending on software level) to boot up. After that, the lights should come on for each port connected to the telephone system. If not:
1. Check the wiring between the phone system and the CallPilot;
2. Make sure the wiring between the phone & voicemail systems is less than 50 ft. (15 meters);
3. Remove & reinsert he feature cartridge.
If still not working - the unit needs repair.
Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all
To access the System Administrator Mailbox: 1. Dial into voice mail: From any phone on system dial 150 2. When the system answers, dial [*] + [#] followed by the System Administrator Mailbox number: (# 0 0 ) The system will announce: “Mailbox 15-00”, which is the System Administrator Mailbox number. 3. When requested, enter the System Administrator password. Default = [9]+[#]+[56]. How to program greetings 1. Access the System Administrator Mailbox as described above. The System Administrator Mailbox Menu plays. 2. Press [1] to access system greetings. The system will prompt you for the greeting number 3. Enter the desired greeting number. For example: 1 = Default Day greeting 2 = Default Night greeting 3 = Default Temporary greeting 4. You will be prompted with the following three choices: Press [1] to Review. Press [2] to Record. You will be prompted to record the greeting When you finish recording, press [#] to save the recording. You can then Press [1] to Review. Press [*] + [*] + [*] to exit the system completely
Are you sure the callpilot is seizing the line? Press "Feature 985" to display the voicemail extension - if it says 254 then you are correct.
Possible scenarios include: Off-Premise Message Notification; Outbound Transfer; Call Recording; etc. Check with users for these conditions.
Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.
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