How to resolve ink cartridge compatibility issue when using non HP ink cartridges. I have an HP Photosmart 2610 printer & have been using low cost ink cartridges that i bought online. They have been working fine, but now I get an error message saying that the "Tri-color print cartridge inserted now is not intended for use in this printer". I have a feeling that Hp installed detection software to eliminate competition from other ink manufacturers. How do I get around this problem. I have already removed & cleaned the ink cartridge & replaced; unplugged the printer & plugged back in; and even deleted the doc in que & tried reprinting to no avail. Help!

It looks like your Photosmart 1115 printer uses an HP45 black ink cartridge and an HP78 tri-color cartridge. Some HP printers will accept re-manufactured ink carts, while other HP printers will not...just so you know. I've always bought genuine HP ink cartridges on eBay to save $$$.

When you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels cannot be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena, the 2nd video provides suggested cartridge prep/handling instructions when you return the cartridge for refilling:

HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU

Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU

If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. If you run into a problem where the ink cartridge is performing marginally and blocks printing (via the Red X), you can bypass the error message (usually only 1 time per clearing action):

HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI

HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4

These types of severe cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. You can also run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test).....go to www.inkjet411.com for more information on your specific printer model.

The printer takes a tri-color cartridge and a black cartridge. So anytime there is an issue with color, replace the tri-color cartridge. As far as using compatible inks, you will not be able to use HP's software for ink levels with compatible inks. This feature will work only with HP ink cartridges.

You can try buffing the contacts gently but this happens quite often with generic cartriges sometimes they just don't work. Contact the vendor and explain the issue, I reckon you'll find that they're fairly used to this problem and will request a return for a refund.

pls contact the hp customer support.

Hai

I request you to check the ink cartridges as the paper is blank it could be due to empty ink cartridges or dried ink cartridges. Here is the weblink to replace ink cartridges.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00257147&cc=us&lc=en&dlc=en&product=422000

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00257066&cc=us&lc=en&dlc=en&product=422000

I just had this same problem tonight. I have a Photosmart C4488. I called tech. support and they gave me a line about unapproved ink damaging the printer. What this basically means is HP has figured out how to make the printer recognize if you have refilled one of their cartridges and then it treats the cartridge as a non compatible one. This is so you are forced to buy new cartridges through them. I'm extremely angry over this because I bought the printer. I own it and they still get to tell me what I can and can't do with it.

I own one of these printers and refill cartridges for a living. When you get this problem its best to return the cartridge for another, thats what I do for my customers.

When buying re-manufactured cartridges its best to buy from a local store and ask about there return policy before making your first purchase.

If you are buying from a reputable re-manufacturer then this will be a very rare problem. It happens with genuine HPs too.

BTW this printer uses HP 74 & 75 inks. when buying re-manufactured buy the HP 74xl which gives (according to HP) 750 printers compared to 200 from the HP74. Remanufactured HP75s are fill to HP75xl capacity.

1. your rt side ink cartridge is damaged change it with compatible or new cartridge to get rid from this error.
2. or try ones cleaning the cartridge with dry cloth.

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Complete the following steps to resolve this issue.
Step one: Check the printin grayscale setting
If the self test page printed in color, the ink cartridgesare okay, and the ink levels are well above empty, the printer software hasprobably been set to print in grayscale. Follow the steps below to check thissetting:

1. In the software application you are trying to print from, click File, then Print. The Print dialog opens.
2. Make sure your printer is selected, then click Preferences. The printer Preferences dialog opens.
3. Select the Color tab, then make sure that Print in grayscale is not selected.
4. Try the print job again to see if this step resolved the issue.
• If the issue is resolved, you do not need to continue with the rest of the instructions on this page.
• If the issue is not resolved, continue to the next step.

Step two: Check the inkcartridges
NOTE:- HP cannot guarantee the quality or reliability of non-HPink.

1. Check the ink cartridges to determine if they have been refilled. If they have been refilled, try replacing them with genuine HP ink cartridges.
2. Try the print job again to see if this step resolved the issue. If the issue is not resolved, continue to the next step.

Step three: Check inklevels
Replace any empty print cartridges.

1. Press Setup .
2. Press to select Tools , then press OK .
3. Select Display Ink Gauge and press OK . The ink levels are displayed.

Figure 1: Ink levels

• Each icon corresponds to the cartridge that is the color of the icon. The icons are also in the same order, from left to right, as the cartridges in the printer.
• If an icon is empty, the corresponding cartridge may need to be replaced soon.
• The ink levels in non-HP, refilled, and remanufactured cartridges cannot be read by the printer. Instead of an icon, a question mark is displayed for these cartridges. HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.
1. Try the print job again to see if this step resolved the issue. If the issue is not resolved , continue to the next step.

Step four: Service theproduct
If you have completed all the steps listed above and arestill experiencing a problem, service the product.