I had this problem for the first time yesterday, on my fifth use of the camera from new. The user manual says to turn it on and off a few times which I did but to no avail. I found advice on a different forum that said to hold your finger over the shutter as you turn it on, so that the lens doesn't have time to retract again. Sort of use your finger nail to hold the shutter up while the lens extends. Tried this and it worked, switched it off and back on agiain and it seems to be going fine now.
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