Question about Televison & Video
A chip on the DMD board has failed and the chip needs to be replaced. Samsung is covering the cost to repair this problem, just call 1-800-samsung and they will set up a service call with the closest service center to repair the TV at no charge to you.
Posted on May 18, 2010
Don't automatically expect first level CS to handle the free repairs for this issue. As of last year CS was not trained to handle this (massive) problem, or were telling people their model was not covered etc. (ALL DLPs are included with White Dot issues).The best success is asking CS for ECR (Executive Customer Relations), or call them directly at 800-522-7341. ECR handles problems for really unhappy customers.
Posted on Aug 21, 2010
Tips for a great answer:
Jun 08, 2011 | Samsung DLP HL-P5663W 56" TV
Jan 11, 2011 | Samsung DLP HL-P5663W 56" TV
Feb 09, 2010 | Samsung Televison & Video
Jul 16, 2009 | Samsung DLP HL-P5663W 56" TV
Feb 18, 2009 | Samsung DLP HL-P4663W 46" Rear Projection...
Jan 21, 2009 | Samsung DLP HL-P5663W 56" TV
898 people viewed this question
Usually answered in minutes!