The printer does not print colour. The colour

Sounds unlikely but somteimes they sell defective new cartridges. Look for original packing, maybe still in your wastebasket, and verify expire date.

Could be the print job you send to the printer is set up to print in black and white.
Or the cartridges are full and the nozzles from the printhead are blocked.
Run a cleaning cycle on the printer. If some colour appears continue till all colours are back for all nozzles.
If you did not use he printer for a long time, remove the cartridges one by one and put a drop of cleaning fluid in the pipes in the cartridge holder (where the ink goes in) tun replace the cartridge and print one or two full sized colour photos, till all colours are back.

Select print in grey scales only in printer properties while shooting the print command, printer is using color cartridge instead of mono cartridge..

switch to black and white on the printer settings.make sure ignore colour warnings are turned off

if that doesnt work youll need to replace the cyan,get it refilled for less or order online to reduce cost

It could well be the printer head (the area where the cartridge locks into the printer) has gummed up contacts. Take a soft, lint-free cloth and wipe down gently wipe down the face of the contacts. Keep wiping until all residue is removed. Reinstall a color cartridge and then run the printer's software alignment utility (this is part of the software that comes with the printer).

No you cannot. Each one of your cartridges is smart chipped. When this cartridge registers as empty it acts as an on/off switch thus turning the printer off.'

You need to replace the empty cartridge in order to print.

Go printer settings and check option to print only black.

I got a new print head @ "staples" office supplies. It didnt cost me anything!!! Kodak had probs with the head, & gave a bunch to staples.....i changed the head, put in new inks, again...got a calibration to run...& things printed np!!! 

ITS NOT THE BLACK CARTRIDGE!!! Try changing the colour cartridge and see what happens. When a 9600 checks ink levels it does the black ink first, then the colour, if the colour is low it goes back and checks the black again but will constantly give an error message for the black cartridge. Sounds bizarre but try just the black cartridge in with no colour. print a test page in black only, if that does not print then it is a fault. Also make sure the driver is updated!!!

This is a software problem, do uninstall and re installation of the printer software on your computer and that should do it...

if the test pages come out OK then the problem can not be the printer !!!!!!!
it must be from the application