Error code 021 indicates a bad fuser but in some cases, the error can be reset. To attempt a reset, do the following:
- Remove the toner cartridge and close door back up.
- Power down the fax (switch is on the back side lower left) for 5-10 seconds.
- Power on the fax and see if the 021 code is gone.
- Re-insert toner cartridge
If this doesn't work, there's one other thing to try prior to calling a technician.
1. Push the function button
2. Push 7 on the key pad
3. Push Monitor button 4 times (it will only beep at you)
4. Push * on key pad
You should now see the service menu option
5. Push 7 on the key pad
6. Push "Set" button
7. Push down arrow button once
You should now see the fuser reset option
8. Push "Set" button
You will be prompted for 1 for Yes 2 for no
9. Push 1 on key pad.
You should receive confirmation that the reset is *COMPLETE*
10. Push Stop button until back to the main screen
11. Power down the fax
12. Wait 5-10 seconds.
13. Power on the fax
If this doesn't work, a service call will be needed to replace the fuser. I do hope this fixes your problem.
(reset information courtesy of Eliot at howtomendit.com)
I have the same problem with the same Fax machine. Inplugged unit when replacing fuser to reset and error messages. Powered back on after new fuser installed and same error code 021 is present.
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