We are getting sound but no picture. Can you please help.

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LG help guy

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112 Answers

If you are not getting an image, only sound, then there is a problem with one of the drive boards on the TV. This typically is the Y-Sustain and sometimes the Y-drive board(s).
If your TV is still under the one year warranty, you will want to call LG for service. Some of the boards in your TV may have a two year warranty. LG service number -800-243-0000.
I can get you LG part numbers if you need them. Good Luck.

Posted on May 18, 2010

Kingblazi Nov 21, 2010

Hi lg guy,

I was looking for the part numbers for the LG 42PC3D. I have no picture but sound and was looking to replace the logic boards and the y sustain boards. Could you possibly give me the part numbers for all these parts?

Thanks
LG help guy Nov 21, 2010

I can give you the part number for your TV. However, I need the complete modle number and the first three digits of the S/R# from the sticker on the back of the TV. It may be something like 42PC3d UA.AUSLLJR for the full model number and just the first three numbers from the S/R. Understand?

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