It sounds like a broken switch, there is nothing you can do unless you are confident enough to replace the switch yourself. Is the warantee still in effect. Sounds like a tech is needed to do physical repair
Testimonial: "That's exactly what's wrong. H&K told me that too. I actually got an email from the seller saying he got several defective products. He's sending me a new working one. yes it's under warranty, but I'd rather get a return through Amazon. Much easier."
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