Question about LG enV VX9900 Cellular Phone

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Env turning off

My phone will randomly turn off sometimes. when it does this it doesnt do the powering off screen or music, it simply shuts off and the screen goes black suddenly. it always turns back on, but i dont know why it is doing this or if it could end up being a real problem. please help!

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  • timraim Apr 01, 2008

    my phone does the same thing. only before it would stay on when it was being charged. now its to the point where it will even turn off while its being charged

  • misterluh Apr 03, 2008

    My friend's Env was doing this and then eventually it never powered on. He took it to VZ store and they said it was an "incomplete wake-up" and that he needed a totally new one. They gave him a new one right outta the box but he lost all his contacts, calendar, wallpaper, etc. Now my Env is powering down randomly but I'm able to power up. I'm backing up all my data using BitPim just incase I get the "incomplete wake-up" thing.

  • natashaaa
    natashaaa Apr 08, 2008

    i have the green enV & i have the same exact problem. i'll be in the middle of a text message and it will randomly turn off. its done it to me in a few calls too. and i know its not my battery dying because it would say powering down. i had never even dropped it and it just started to turn off. and now im beginning to have other problems as well. my whole front key pad doesnt work when its closed. the end button works and the volume & camera keys on the side work but my number keys and the munu buttons dont work and its becoming a hassle.

  • TracyRay May 12, 2008

    My env has been doing the same thing. At first I thought it was because the battery was a year old and beginning to have a shorter life. After switching to a new battery the problem remains.

  • flamingo331 Jul 08, 2008

    I have a green en v and this is my second phone doing the same thing. With the first phone I thought it was my case because when it got near the magnet it would turn off. But now my second phone is doing the same thing. I wonder if there is something wrong with the green. My husband has a silver one and he has no problems.

  • julia_heenan Jul 09, 2008

    I have the orange ENV and have been having the same problem.

    At first, I used to think it was because I'd answer a text, then put it back in my pocket and thought maybe the key guard hadn't gone on and in my pocket the power button got pushed. But recently I have had it in my hands touching nothing and it has turned off. Mine does not turn itself back on, I have to turn it back on.

  • Abbycomovr Sep 16, 2008

    I have the same thing happening to my phone. I have the silver enV and it's turned off at LEAST 30 times today. I won't even touch it and it does the same thing. I have been very careful with it and it's BRAND NEW. Can anyone help me?

  • lb5026 Sep 22, 2008

    POS phones, I've gone through 3 of them, Verizon insists that they have never heard of this issue.

  • jamiebaby Oct 20, 2008

    my phone will always turn off but will not turn on by itself. i have to turn it on. but last night it turned off but would not come back on untill i plugged it into the charger. The thing is, i had a full battery. It has been acting up since 3 weeks after i had got it and my mom keeps on telling me to call a number but i do and it still happens. i shouldnt have to call that number to fix it anyways.



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Most of the time it is just old software on the phone. Try to take the phone to a Verizon corp store and see if it needs flashed with new software. If it already has current software then it needs to be replaced. Once the phones start randomly shutting off there is no turning back. The processor on the phone is shot at this point.
Both Verizon and LG are aware of the issue.

Posted on Sep 24, 2008

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Hi, trust me i'm on my 5th env. IT'S NOT A SOFTWARE PROBLEM! every single time i go into the Tech Verizon Store, that's what they say. Ok, we ran a new software through the phone so now it should work. For the first 2 phones, that's what i believed. After i went home, two weeks later it would do the same thing. so i told them, no just give me a NEW phone. they did thankfully. if you have the problem after a year they won't replace it for free. BUT every time you get a new env the warranty lasts for another year. its not the only problem i've had. the internal screen will jumble up and different colors will come. it will freeze, the battery doesnt last long, and screens turn black! I DO NOT RECOMMEND THIS PHONE. Now, it was my fault. I dropped my phone and the external screen cracked. I was told since the envs are discontinued, with insurence-they would give me an env2 for $50. thats probably what i will end up doing. if i helped you, im glad=)

Posted on Oct 09, 2008

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This website is nothing more than an excuse to advertise.
Show some back bone America, protest by not visiting until they get the message.
We are being treated like domesticated animals, here for their pleasure and profit.
Some advertising is understandable but popping up in our faces while we try to read is not just obnoxious, it is disrespectful.

Posted on May 16, 2010

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