My sansa fuze is locked and will not play

Slide the power switch up all the way and hold it there for fifteen seconds to reset the Fuze. Slide the switch all the way down to lock it.

Press the power and the Play (>||) button together for 20 seconds to reset the unit

hold the power switch to on for about 20 seconds

Hello,

Sandisk gives next support link, how to recover the player:
http://kb.sandisk.com/app/answers/detail/a_id/4/kw/blue%20ring/r_id/101834

Solution 1: RESET THE DEVICE
Scroll to the Sansa Fuze on next site, how to perform a reset:
http://kb.sandisk.com/app/answers/detail/a_id/188/kw/blue%20ring/r_id/101834


When solution 1 did not help.
Solution 2: RELOAD AND UPDATE THE LATEST FIRMWARE
All data on the player will be erased when updating firmware !
Go to next sites, seeing how to do a firmware update:
1. To perform a firmware update the player has to be in MSC mode.
How to put the player in MSC mode, see the information about the
Fuze player:
http://kb.sandisk.com/app/answers/detail/a_id/61/kw/blue%20ring/r_id/101834
Putting Sansa Fuze in MSC mode:
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the left button ( |<< ) while connecting the device to the PC.

2. Continuing with the firmware reinstallation you can choose either automatic or manual update, see:
http://kb.sandisk.com/app/answers/detail/a_id/278/kw/blue%20ring/r_id/101834
Automatic update using the Sansa Updater.
or
Manual update going to Sansa Forums.

Need more help ? Just post a comment.

The thumbwheel. While playing music, turn it clockwise to increase or counterclockwise to decrease the volume.

Most Sansa brand MP3 players will power on by pressing the Play button. Be sure that the player is not locked and the battery is fresh/charged.

i'm having this problem too. contact sandisk www.sansa.com

Same problem with my sansa fuze 8 gig It skips over songs instead of playing them.

why can't you play video's on your sansa

You need to use the Sansa Media Converter to convert videos (and photos) to a format the Sansa can handle.