Cannot print using brother 7820N

SOURCE: I can't get the printer to say ready, it stays offline.

"right click" on the printer icon in "printers and faxes", And select "use printer Online"

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SOURCE: printing from XP to a Brother 7820N as a networked printer

We have multiple 7820s in our office. This would be a configuration problem with your windows XP computer. From the XP computer, open a command prompt and type "ping x.x.x.x" where x.x.x.x is the ip address of the 7820n. Make sure you get four successes. I would then uninstall the brother software and drivers and go to "printers and faxes" in the control panel and manually add the printer.

To manually add a network printer, with it's own print server, on Win XP:

1 Click "Add Printer"
2 Select "Local Printer Attached to this computer"
3 Deselect "Automatically detect and install my Plug and Play printer" then click "Next"
4. Click "Create a new port" and select "Standard TCP/IP" from the drop down. Click "Next". this will open TCP/IP Wizard
5. Type in Printer IP Address next to IP Address (Port name will autopopulate) and click "Next"
6. If wizard finds printer, it will show you "Finish" button. If you get a "Additional Port Information Required" window, something is wrong with your printer or windows xp network configuration.
7. When the TCP Wizard window closes, it will take you back to Add Printer Wizard. Select "Have Disk" and navigate to the \USA\WXP\Addprt directory on your Brother Drivers disc.
8. Select brxpadd.inf and click "Open" then click "OK"
9. Select "Brother MFC 7820 N Printer" from the list and click "Next"
10. Select name of printer, whether you want a default, print test page and DONE!

SOURCE: MX310 - Wireless network printer used on an Apple Airport Extreme

Here's what worked for me: I had everything set with my wireless network which included an Airport Extreme base station and two Airport Express units to extend range. I still couldn't plug and play with my printer. 1. You have to plug your printer into the Airport Express, turn it on, then select a document to print from your computer. 2. Select print from the pulldown menu (or select 'command P' on the keyboard). 3. When the print dialog window appears, go to the "Printer:" selection bar near the top of the window and select "print & fax preferences..." 4. This opens a new window, "print & fax." Near the bottom left of this window just below an icon list of your printers are a "+" button and a "-" button right next to each other. 5. Click "+". Yet another window opens which will reveal a list with your printer on it. 6. If you don't see your printer, click the "default" icon in the top left hand corner of the new window. 7. Select your printer, then click "add" on the bottom right hand corner of the window. The window will close automatically and return you to the "print & fax" window. 8. You should now see your printer in the list. You may say, "My printer was already in the list," but that's not good enough. The process you just went through enabled the computer to detect it on your network. You may want to use the "-" button to remove any previously listed printers from the list in the "print & fax" window. 9. Now you should be able to close the "print & fax" window and get some wireless printing done.

Patrick Tardif

• 26 Answers
• Posted on Aug 19, 2017

SOURCE: I can't get the printer to say ready, it stays offline.

Can you let me know how your printer is connected to your computer? USB to the computer, or Ethernet cable to a router? Also, what version of Windows are you using? From there I can guide you to a solution.