We can pick up an outside line, but when you put the line on hold it automatically forwards to a phone in the basement and starts ringing. We didn't ask it to do this, and it is most unwelcome. Basically, we can't use our front desk phone to route the calls which is its job. If anyone knows a solution to this weird problem, or if there is Meridian / NorStar tech support someplace, that would be awesome.
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Re: norStar Meridian M7310 unwanted auto-forward
Sounds like the one touch button for the basement set on the console is stuck down there by transfering any calls to that extension. Make sure that the button is pulled fully up (sometimes just the corner is stuck down).
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You need to access Admin programming in the phone system and navigate to Capabilities and change the Forward No Answer to the DN of the voicemail....if unsure of any of this you need to be calling your vendor that handles the system for all issues or questions.
THE PHONE IN THE BACK IS THIS A NORSTAR PHONE. WHAT IS THE QWEST VMAIL AND WHAT DOES THE NORSTAR SYSTEM LOOK LIKE . SOUNDS TO ME THAT QWEST IS SUPPLING VMAIL AND NOT YOU OWEN NORSTAR COULD YOU CLARIFY THIS FOR ME.
If you are asking about Outside Auto Dial numbers (a "speed dial" number programmed to a button), follow these steps:
1. Leave the handset down
2. Dial "Feature (star) 1"
3. Press the button to be programmed
4. Enter the "speed dial" number
5. Press button under "OK" on the horizontal display.
The group of 12 buttons on top of an M7310 phone are Dual-Memory buttons, each can hold 2 speed dial numbers. When you press the button, you are using the Lower Memory location. When you press the Shift button (triangle-shaped button on the right) and the a Dual-Memory button, you are using the Upper Memory location. Good Luck!
Do Feature **CONFIG, go to CONFIGURATION, select the second option, should say Line something, keep scrolling and it will say I/C: #,. press change, you can have a max of 2 Intercom keys, if you need other info, go to youtube.com and search for "thenortelguy"