HP Pavilion dv9000z Notebook Logo
Posted on May 12, 2010
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

Blank screen on laptop

Laptop starts to bootup and seems to stop. Blank screen. Caps lock light is flashing

1 Answer

Anonymous

Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Mentor:

An expert who has written 3 tips or uploaded 2 video tips.

  • Expert 103 Answers
  • Posted on May 12, 2010
Anonymous
Expert
Level 2:

An expert who has achieved level 2 by getting 100 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Mentor:

An expert who has written 3 tips or uploaded 2 video tips.

Joined: Dec 17, 2008
Answers
103
Questions
1
Helped
38703
Points
302

Sorry to hear you are having problems. I have had this same issue before with this particular model. The following solution works 90% of the time.Perform a hard reset as the first procedure.

  1. Disconnect all peripheral devices and remove all USB devices and media cards. You want to test the computer not the accessories!
  2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds .
  3. Reconnect the AC power adapter (but do not connect the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a disk drive and fan turning.
Meaning of Sample Blink Codes for some EFI Notebooks Number of Blinks or Beeps Location of Blinking LEDs Component Being Checked Error Condition Continuous glow Battery power LED Battery The AC adapter is attached and the battery is charging, but does not yet have sufficient charge to power the notebook. 1 Caps Lock/Num Lock CPU CPU not functional 2 Caps Lock/Num Lock BIOS BIOS corruption failure 3 Caps Lock/Num Lock Memory Module error not functional 4 Caps Lock/Num Lock Graphics Graphics controller not functional 5 Caps Lock/Num Lock System board General system board failure 6 Caps Lock/Num Lock BIOS BIOS authentication failure Continuous blink AC power adapter LED Power adapter Insufficient power
Blink codes are often displayed after a user adds memory to the computer but does not seat the module properly. The LEDs may also blink error codes if a hardware component is loose because the computer was dropped or jarred. Some HP Notebook PCs come with one stick of memory but have two memory slots. The problem could be that the stick of memory or one of the memory slots has a bad connection. The memory module compartment on most notebooks is located on the bottom of the case. The exact position varies by model. However, on some models, the memory compartment is under the keyboard. See your User Guide for the exact location of memory modules on your notebook.

Use the following steps to remove and reseat the memory modules: Step 1 - Remove the electrical power To remove all power from the computer and prevent accidental damage to the electronic components, do the following:
  1. Turn off the computer by pressing and holding down the Power button for about 30 seconds.
  2. Unplug the AC adaptor from the notebook.
  3. Slide and hold the battery release latch to the unlock position.
  4. Use your finger to lift the battery up and out.

  • Remove the memory module cover on the bottom of the notebook .Loosen the compartment's retention screws and lift up and remove the memory compartment cover. Remove the memory modules from the memory slots To prevent damage to the memory module, grasp the memory module by the side edges. Do not touch the metal contacts.
    1 - Pull the retention clips away from sides of the memory module
    2 - Gently pull the module out of the memory module slot
  • Reseat the memory module by holding module at a 45-degree angle, and pressing it firmly into the memory slot until it is seated.

    After reseating the memory module, replace the cover over the memory compartment before restarting the computer

    Hope this helps FiYa! If you find this solution helpful, please take a moment to leave us some feedback.

    Thank You!

    Add Your Answer

    ×

    Uploading: 0%

    my-video-file.mp4

    Complete. Click "Add" to insert your video. Add

    ×

    Loading...
    Loading...

    Related Questions:

    0helpful
    1answer

    Hp 6735s GW694AV flashing caps lock light 3 times, and wont start-up, screen stays blank

    Try Hp support center entering the model number remember HP in front. If no answer found there try replacing memory chip(s) Was there a problem with it keeping time just before it stopped working? Try replacing battery.
    0helpful
    1answer

    Laptop has no picture and caps lock button is flashing

    Open the ram memory cover and remove the memories module a d clean the contact wire with soft cotto. Cloth an re-insert and start the computer. Maybe it helps
    5helpful
    3answers

    My laptop screen is black and caps lock and scroll key are flashing

    That is a security configuration on HP Laptops, depending on the way they blink is the problem your machine has.

    Here is the web page where this info is posted, in case you need more info, hope this helps you to determain.

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443366&lc=en&dlc=en&cc=uk&lang=en&rule=26781&product=3816592
    This document pertains to HP Notebook PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008. On startup, you may see a blank screen. If the diagnostic utilities detect a specific problem with hardware components, the fan turns on, but the screen remains blank. To help identify the cause of the problem, various LED lights on the keyboard blink a series of codes. The diagnostic utilities use the LEDs near the Num Lock or Caps Lock keys to blink a series of error codes. At the end of the series the blinking stops. The pattern of blinks will occur any time you attempt to start the computer until the error is resolved. Battery power LED blinks The Battery power LED indicates the condition of the power supply. When starting the computer, or when the computer is in operation, use the chart to identify the power condition. Battery Power LED Component Tested Error Condition Battery power LED off, and Caps Lock/Num Lock off Battery or AC Adapter AC adapter not connected or failure

    Battery low charge or failure Battery power LED blinking Battery Insufficient charge on the battery When new computer is used for first time, the white LED light for the AC power connector blinks. Battery is still in "Shipping Mode", the light continues to blink even when AC power is connected.

    To resolve, turn off notebook, connect AC power and allow battery to charge for at least 30 minutes, then start computer. LEDs near Caps Lock and Number Lock keys blink when starting notebook The LED lights near the Caps Lock and Num Lock keys will blink if an error is detected during the start up process. The LEDs will blink a number of times in a sequence and then stop. The number of blinks in the sequence indicates what component caused an error when it was being tested during start up. If the LEDs stop blinking and the computer does not start, you can press the power button again to repeat the tests. Count the number of blinks, and use the chart to identify the error condition. Knowing the number of blinks is helpful when you contact an HP support agent for technical help. Caps Lock/Num Lock LED Component Tested Error Condition LEDs blink 1 time CPU CPU not functional LEDs blink 2 times BIOS BIOS corruption failure LEDs blink 3 times Memory Module error not functional LEDs blink 4 times Graphics Graphics controller not functional LEDs blink 5 times System board General system board failure LEDs blink 6 times BIOS BIOS authentication failure
    0helpful
    1answer
    0helpful
    1answer
    8helpful
    1answer

    Inspiron 6400 doesn't start.

    On Flash Flash indicates that no RAM memory is being detected. So remove both RAM modules, insert 1 at a 30 deg angle till the gold contacts cannot be seen, then lock it in place, and see if the RAM is detected. Test both modules in both slots, see if system will boot with at least one. If no change, try a new RAM module, if still no change, replace the motherboard
    3helpful
    1answer

    On starting compaq6515b the screen looks blank

    Does the laptop appear to bootup and the hard disk LED light is flashing, but you get a blank screen?
    If you look at the screen at an acute angle do you see a dim image?
    0helpful
    1answer

    Blank screen...no keys working

    Hi

    is the acer still covered by the warranty? you can get it repaired for free if it is, its a common fault with these, my friend over here in finland has one of those and it did the same thing, he got it replaced / fixed for free since it was under warranty. get yours fixed also.
    0helpful
    2answers

    Blank screen...no keys working

    You broke it! Try re-installing OS software, hoping you still have the CD disk.
    0helpful
    1answer

    Won't boot

    was there any changes done to your system like upgrading anything
    All your power seems to be on right
    Not finding what you are looking for?

    1,229 views

    Ask a Question

    Usually answered in minutes!

    Top HP Computers & Internet Experts

    Grand Canyon Tech
    Grand Canyon Tech

    Level 3 Expert

    3867 Answers

    Brad Brown

    Level 3 Expert

    19187 Answers

    Cindy Wells

    Level 3 Expert

    6688 Answers

    Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...