The usb receiver is connected but my mouse can't work

PC must be internet connected
the PC must run W7 or newer.Some newer mice are w10/11.
NO OS told by you, your PC L655 (2010 made , windows 7 ,NIB)
no mouse model told off bottom of mouse
mouse battery good
mouse nano usb receiver connected to USB port L655 (must)
mouse power switch on
mouse paired (connect)
mouse nano usb receiver connected to USB port L655 (must)
there is no ONN SUPPORT site it is walmart junk so....ask them.
WM is clueless.

this mouse (all at WM) use MS, Microsoft Pnp Plug and play t
work
therefore no support page or CD exists. at all.
PC must be internet connected and working on WWW

hi Karnarc.
How do I troubleshoot my Gateway wireless keyboard and mouse? How do I troubleshoot my wireless keyboard and mouse?
If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.

1. Make sure the USB connector from the receiver is properly plugged into a USB port on the computer. Some systems ship with the receiver already preinstalled in the unit itself. Please check your mouse to see if there is a receiver inside of the battery compartment door.
2. Make sure wireless keyboard is not on a metallic surface.
3. Ensure that the receiver is 8-inches from other electrical devices.
4. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.
5. Check the batteries in the keyboard and mouse to make sure they are installed correctly.
6. Test the batteries to ensure that they still have a charge.
7. Verify the On/Off switch on the keyboard and mouse are switched to On.
8. Some receivers, keyboards, and mice may have a connect button. If so, follow the steps below:
   1. Plug the USB receiver into a USB port on your computer.
   2. Press the connect button on top of the receiver and the button will blink.
   3. Press the connect button on the bottom of the keyboard to activate the wireless connection.
   4. Press the connect button on top of the receiver and the button will blink.
   5. Press the connect button on the bottom of the mouse to activate the wireless connection.

If all the keys on the keyboard have stopped functioning follow the instructions below to reconnect the keyboard.

This problem is likely to be a lost connection. The connection between the mouse and the USB mini-receiver or the keyboard and the USB mini-receiver can be lost due to several reasons such as:

• Low batteries
• Moving the USB mini-receiver from one USB port to another
• Moving the USB mini-receiver to another computer
• Plugging the USB mini-receiver into a USB hub or other unsupported device such as a KVM switch (your USB mini-receiver must be plugged directly into your computer)
• Using your cordless mouse/keyboard on metal surfaces
• Radio frequency (RF) interference of more powerful wireless devices such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cellular telephones
  • Garage door openers

Eliminate any problem sources mentioned above that might be affecting your devices.

Follow the procedures below to reconnect your mouse and keyboard.

1. Make sure the USB mini-receiver is directly and securely plugged into a working USB port on your computer.
   
2. Make sure the mouse is turned on. The on/off indicator on the bottom of the mouse should be green. If the on/off indicator is not illuminated, press and hold the red connect button on the bottom of the mouse until the on/off indicator is green.
   On / Off Indicator
   
   
3. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your mouse. This broadcast will last only a few seconds, so you must perform the next step quickly.
   
   Red Connect Button
   
4. Quickly press the red connect button on the bottom of the mouse for 1 second, then release it. The power indicator will flash briefly and then turn green. The mouse is now connected to the receiver.
   
   Red Connect Button NOTE: Holding down the red button on the mouse for more than 2 seconds may cause your mouse to turn off instead of connecting. If this occurs, start again at step number 2.
   
5. Move your mouse to see if the cursor moves. If the cursor follows the mouse movements, your mouse is now connected.
   
6. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your keyboard. This broadcast will last only a few seconds, so you must perform the next step quickly.
   
   Red Connect Button
   
7. Quickly press and release the red connect button on the underside of the keyboard.
   Keyboard Connect Button
   
8. You will hear a short beep. The keyboard is now connected to the receiver.
   
9. Test your keyboard to see if it is working. If the mouse now works but the keyboard still does not, see Knowledge Base article 9144.
   

1.
If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
2.
Restart the computer. This can resolve the problem, at least temporarily, so that other troubleshooting steps can be applied.
3.
Move the mouse or keyboard closer to the receiver
The receiver is the hardware that receives the wireless signals from the keyboard and mouse and communicates the data to the computer. Most receivers connect to a USB port, either directly or by a cable, but a few types of receivers connect to the PS/2 ports.
. Make sure that the keyboard and the mouse are within 100 centimeters (39 inches) of the receiver. If the receiver is attached to a cord, position it so that it is on the same level surface, close to the mouse and keyboard.

4. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. If the mouse or keyboard is not working, then replace the batteries, even if the mouse/keyboard software indicate the batteries still have a charge.
Remove the battery cover to access the batteries. For keyboards, the battery access cover is found on the underside of the keyboard. When replacing the batteries look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment.

5.
If you have a USB receiver, unplug the USB receiver, wait 10 seconds, and then insert it into another USB port - preferably into a USB port that is closer to the mouse and keyboard. For example, if the USB receiver was plugged into a USB port on the back of the computer, unplug it and plug it into a front USB port.
6.
Resync the wireless keyboard and mouse connections.

Resync the keyboard and mouse connections for receivers with a connect button .
Resynchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers.
NOTE: The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.

Sir/Mam good day,

Is your mouse device also wireless? you need to resync it with it's receiver,
you may follow the methods below to make your wireless usb mouse works.

You need to press the button on your wireless mouse receiver, and make sure that the light on your wireless mouse
receiver blinks. But you need take note that some newer model of microsoft devices are permanently fixed to their receiver
and can't be reset. If your devices don't have a button, here's what to do:

If a dialog box appears on the screen in how many seconds, you need to follow the instructions from it. Or else, you need
to do this:

press and release the connect channel button on your wireless mouse, and make sure that the light from your receiver works
and the status on it's light is steady. If this happens then the synchronization is successfu. But if the problem is still
the same you need to repeat the previous steps once again.

As for the wireless mouse for notebook, this problem come out when the micro switch on the underneath of the mouse was not
released. You can use a pencil or anything with a sharp point to released it.

There are a lot of options why your wireless mouse receiver won't work, and a lot of solutions. Here's some of them:

*Try different ports on your computer, if the connection to some usb ports are not working you can connect to other ports
and see if it will work.

*And also the cables that are included with the wireless receiver, try to use another cables if the
device is still not working.

*If you're device is connected to a usb hub, disconnect it from the usb hub and directly connect it to
the available ports on your pc and see if it will work.

*When fixing this type of problem you need to have only one usb device
connected to your computer, which is in this case, your usb wireless mouse.

*When you have other usb devices, you need to
plug it out.

*If the methods mentioned previously still won't work, you need to reinsert your
wireless mouse batteries or install a new one.

*Another possible remedy to this problem is checking the interference, your wireless
usb mouse together with its receiver should be a distance away from anything that
transmits signals such as cellphones, radios or other similar devices. And also
any metal objects. because such things might interfere with the signal of your
wireless mouse.

* If the problem persists after doing all of the above steps, maybe it's time to update
your wireless mouse drivers, For installing latest driver update with your wireless
mouse, see the documentation that is included in your wireless mouse.

* If all of the methods above did not solve your wireless mouse problem. You can
connect your wireless mouse to another working computer to see whether the problem
lies with your wireless mouse or to the computer which your wireless mouse is
connected.

Final instruction:

If all of these methods fail, you better have your wireless usb mouse be check
by a professional computer technician in order not to further damage your device.

Hope this helps. Good luck and God bless

http://online-pcrepair.blogspot.com/

Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

The Mouse you got from Radio Shack, did it have a seperate USB receiver that you plugged into the USB port?
When Radio Shack checked it out at the store and it worked to me means that it should have a seperate receiver not associated with your keyboard.

Disconnect the mouse receiver from the USB Port and reinstall the software from the CD. When the program asks you to plug in the mouse receiver into the USB, do so. It should then work. If not, then use the following info to get the mouse to communicate with the mouse receiver.
Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it to Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch.
if that doesn't work try
Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the software program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

have you checked the battries in the mouse as the battries that com with the mouse don't last long and have you pressed the connect buttons on receiver and mouse as somtimes usb power receivers loose connection on laptops try this one. hope this works