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You or one of your mates has inverted your controller, I am not familiar with the game, you need to get on the startup screen of the game, select options, then controller, then swop the invertion, if this was one of your mates it makes a change from swopping the language to chinese.
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If it's been pushed really hard or perhaps dropped, it's possible that one of the solder joints has broken. Each analog control has two potentiometers (variable resistors) mounted at right angles. Possibly it wasn't soldered well in the first place but worked for awhile just from mechanical contact. But after awhile, a little oxide forms and a sheerly mechanical contact without solder fails.
If you or a friend are handy at soldering smalls things (i.e. 15W-25W soldering iron, tin/lead solder), you can open the controller with a small crosspoint screwdriver. One of the screws is probably under a label, so you will void your warranty if you try this, but it's pretty easy to put the controller back together and if it's broken anyhow... But if it is under warranty, see what help you can get from the manufacturer.