Brother MFC 7420 All-In-One Laser Printer Logo
Posted on Mar 27, 2008
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Brother mfc-7420n fax not recieving faxes, disconnecting

PC Fax is set up. Fax was working fine but now I keep getting a "disconnected" sign after fax is trying to recieve. I can hear the fax answer but it will not recieve.

Thanks Rob

  • 1 more comment 
  • microbala Jun 21, 2008

    i could not receive faxes to my pc but printing directly from MFC printer

  • Anonymous Jun 24, 2008

    My fax machins says that it is receiving a fax, but then goes back to sleep. The faxes never print.

  • brian650 Aug 30, 2008

    My 7420 picks up the fax, but instead of sending it to my PC (PC FAX is running and idle), it prints it out on the all-in-one instead.

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1 Answer

Yuk-Wa Chan

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  • Expert 133 Answers
  • Posted on May 22, 2009
Yuk-Wa Chan
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Please double check all cords and besure you are in the right plug.

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Change baud rate for brother fax

http://www.voipmechanic.com/voip-fax-settings-9600-baud.htm

Lowering the Baud rate on Brother fax machines.
  • Press the Menu or Menu/Set key. Then Fax, Miscellaneous and Compatibility.
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Canon printer 5440 "unable to print see troubleshooting routine maintenance manual" - message in led window

Open the scanner cover and remove any
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steps below before disconnecting the MFC so
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Then, disconnect the MFC from the power
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1. Press Menu/Set, 9, 0, 1.
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OR
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Transfer faxes to another fax machine
If you have not set up your Station ID, you
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3. Enter the fax number to which faxes will be
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5. After the faxes are transferred, disconnect
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The LCD will ask if you want to transfer a fax
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3. To transfer all faxes to your PC, press 1.
OR
To keep all faxes in the MFC’s memory,
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4. After the faxes are transferred, disconnect
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Error message Unable to Change Unable to Clean Unable to Init Unable to Print Unable to Scan Cause The MFC has a mechanical problem. OR A foreign obstacle, such as a clip or ripped paper, is in the MFC. Solution Open the scanner cover and remove any foreign obstacles from inside the MFC. If the error message continues, please follow the steps below before disconnecting the MFC so you will not lose any important messages. Then, disconnect the MFC from the power source for several minutes (which will erase all faxes), and then reconnect it. Check whether the MFC has faxes in the memory 1. Press Menu/Set, 9, 0, 1. 2. If the MFC has no faxes, disconnect the MFC from the power source for several minutes and then reconnect it. OR If faxes are present, you can transfer them to another fax machine. Go to Step 3. OR You can forward the faxes to your PC. Please see Transfer faxes to your PC. Transfer faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. 3. Enter the fax number to which faxes will be forwarded. 4. Press Black Start. 5. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1 Transfer faxes to your PC You can move the faxes from your MFC?s memory to your PC. 1. Press Menu/Set, 2, 5, 1. 2. Using ▲ or ▼, select PC Fax Receive, and then press Menu/Set. The LCD will ask if you want to transfer a fax to your PC. 3. To transfer all faxes to your PC, press 1. OR To keep all faxes in the MFC?s memory, press 2. 4. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. (For details see Using Brother PC-FAX software on page 5-1 in Software User?s Guide on the CD-ROM.)
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